Phanindra J B R

Passionate ServiceNow Architect with 11 years experience in ServiceNow and 15 years in Service Management. Have worked for large customers across multiple domains, and multiple geographic locations.

• 15 Years of Experience as IT Service Management Consultant
• Over 11 years of design and development experience in ServiceNow (Starting from Berlin to current Vancouver) and 8+ Years experience as ServiceNow Architect.
• Played advisory role for leading organizations in APAC and Singapore in creating road map for service management solutions using ServiceNow platform.
• Extensive experience in leveraging ITIL framework in ITSM toolsets such as ServiceNow and BMC Remedy.
• Performed architectural and Consultant roles in multiple huge transformation projects which requires attention to detail in APAC and Singapore.
• Vast industry domain experience with telecom, banking, Oil & Gas, Mining and Government.
• Expert level knowledge in ITSM, ITOM, CSM, HR, Integrations and UI.
• Proven stakeholder and vendor communication skills
• Flexible and can consistently deliver outcomes that meet client requirements, budget, and timeframes.

2008 Graduate in Bachelor of Technology in Electronics and Communication from Jawaharlal Nehru Technology University, Hyderabad, Andhra Pradesh, India