Prem John

Aviation aftermarket professional with over 10 years of experience in aircraft component services, airline customer support, and MRO operations within a leading aviation maintenance organization. Proven ability to manage airline accounts, aftermarket service programs, component repair lifecycle, and spare parts provisioning to support fleet availability and operational reliability. Experienced supporting major airline customers including Air India, Singapore Airlines and Thai VietJet, coordinating cross-functional teams, repair vendors, logistics providers and technical stakeholders.

Recognised for driving operational improvements, reducing repair turnaround times and establishing offshore operational support structures to enhance service delivery and customer satisfaction.

Assistant Manager, Customer Support (Aviation Aftermarket Services) at SIA ENGINEERING COMPANY (2024-01 – Present)

• Lead aftermarket customer support operations for airline customers including Air India, Singapore Airlines and Thai VietJet.
• Manage end-to-end aftermarket support activities including spare provisioning, repair coordination and core return management.
• Established Air India offshore component support operations from initial setup to full operational capability.
• Manage and oversee 8 operational staff supporting offshore airline component services operations.
• Serve as primary escalation point for airline stakeholders, coordinating with engineering, supply chain, logistics and repair vendors.
• Oversee operational performance, service reporting and process improvements to maintain customer service standards.
• Promoted internally to Assistant Manager in 2025 in recognition of operational leadership and service delivery performance.
• Support customer engagement and service delivery discussions with airline stakeholders for aircraft component support programs.

Senior Executive, Component Services (Aircraft Component Repair Operations) at SIA ENGINEERING COMPANY (2022-11 – 2023-12)

• Managed repair order processing operations for aircraft component services supporting airline fleets.
• Supervised a team of 8 staff responsible for repair documentation processing and coordination with warehouse operations.
• Coordinated with component repair vendors, logistics teams and warehouse operations to ensure efficient repair turnaround.
• Implemented operational improvements that reduced repair order processing KPI from 25 days to 5 days.

Aircraft Planning Officer at SIA ENGINEERING COMPANY (2013-09 – 2018-03)

• Planned aircraft maintenance support for C-Checks, ensuring availability of required aircraft components and materials.
• Managed consignment inventory and spare parts replenishment to support maintenance operations.
• Processed purchase orders and component exchange requests with vendors to maintain operational readiness.
• Reviewed repair quotations and coordinated repair approvals to support cost-effective component turnaround.

Assistant Engineer, Projects at SMRT CORPORATION LTD (2018-04 – 2022-10)

• Managed infrastructure upgrade projects across multiple train stations involving installation and enhancement of station equipment.
• Led project planning, coordination and execution with contractors and regulatory stakeholders including Land Transport Authority (LTA).
• Oversaw project schedules, contractor performance and site activities to ensure compliance with safety standards and project timelines.
• Coordinated engineering works, installations and technical troubleshooting across multiple operational sites.

Sales Coordinator at STVE PTE LTD (2012-08 – 2013-09)

• Managed sales and leasing arrangements for commercial vehicles in Singapore.
• Coordinated leasing operations, scheduling and customer documentation.
• Supported daily branch operations to ensure smooth service delivery.

Bachelor of Business in Accounting & Banking – Murdoch University

Diploma in Electronics, Computer & Communication Engineering – Nanyang Polytechnic