Prithivi14 Crp

Experienced Collections and Recovery Manager with extensive expertise in banking recoveries, legal collections, debt restructuring, and portfolio management. Proven track record of leading high-performing collection teams, exceeding monthly recovery targets, improving operational efficiency, and managing legal recovery processes for major financial institutions. Strong leadership, negotiation, analytical, and client relationship management skills.

Collection Manager / Assistance Director - Newvest Recoveries Sdn. Bhd.

• Manage collection portfolios for major banking clients including OCBC, Hong Leong Bank (HLBB), HSBC, and other financial institutions.
• Lead and supervise collection officers and team leaders to achieve monthly recovery targets.
• Develop collection strategies to maximize recoveries.
• Monitor high-value delinquent accounts.
• Conduct performance coaching and staff development.
• Review settlement proposals and repayment arrangements.
• Coordinate with legal teams on litigation, Judgment Debtor Summons (JDS), bankruptcy, garnishee proceedings, and legal recovery actions.
• Prepare monthly management reports and portfolio analysis.
• Oversee SMS, email, voice blast, and WhatsApp collection campaigns.
• Handle escalated customer negotiations and settlement approvals.
• Successfully achieved and exceeded monthly recovery targets on multiple occasions.
• Managed multi-million Ringgit recovery portfolios.
• Improved team productivity through coaching, monitoring, and incentive programs.
• Introduced operational improvements to increase right-party contact rates and recovery performance.

SPM / SKM