Global Senior Trainer
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Highly skilled and dedicated Trainer with 4 years of experience at Accenture, seeking a challenging position in a dynamic organisation where I can utilise my training expertise to enhance employee skills and contribute to the company's growth and success.
I played a crucial role in managing trainers globally, working alongside the esteemed Global Training Manager. One of my accomplishments was successfully delivering and facilitating pilots and train-the-trainer sessions. Additionally, I orchestrated and executed global huddles and calibrations for a diverse team of up to 130 agents, ensuring seamless dissemination of vital process updates.
A major responsibility was spearheading comprehensive global data workflow trainings for sizable cohorts of 50 agents or more, fostering their proficiency in handling complex tasks. I took pride in delivering impactful training sessions to new hires and esteemed management personnel, empowering them with the skills and knowledge needed to excel in their pivotal roles.
I diligently shadowed newly onboarded team members, meticulously reviewing their work, and providing invaluable constructive feedback and guidance to drive performance improvement and adherence to project requirements.
My expertise extended to providing comprehensive tooling training and setting up support for new hires, enabling them to harness project-specific tools and resources effectively.
Designing, maintaining, and delivering meticulously crafted training modules and assessments for 12 distinct workflows across 5 high-profile projects was both challenging and rewarding. I customized the content to align with the unique demands of each assigned project.
In my pursuit of maintaining stringent quality assurance standards, I diligently monitored and scrutinized assessment accuracy scores, ensuring optimal performance across training programs.
Being able to mentor and support junior trainers during their crucial stabilisation phase was fulfilling, guiding them towards professional growth and success.
Actively participating in weekly meetings with esteemed local and global management teams, I presented valuable insights and timely updates on training progress. I adeptly addressed any concerns or challenges that emerged.
Maintaining a track record of delivering concise yet comprehensive daily training reports and conducting in-depth analysis on ongoing training sessions allowed me to offer valuable data-driven insights to drive continuous improvement.
Overall, my contributions to the team and dedication to excellence made a significant impact in my role as a trainer and manager.
Diploma in Mass Media Management [Business & Communications]
2015 - 2018
