Priya Thuraraju

Results-driven hospitality and operations professional with over 10 years of experience across restaurants, bars, lounges, private clubs, and retail operations in Singapore and Malaysia. Proven track record in team leadership, venue management, event coordination, customer experience, inventory control, sales reporting, and staff development. Recognized for delivering exceptional guest experiences while maintaining operational excellence in high-volume environments.

Assistant Bar & Restaurant Manager (Acting Operations Manager) at Dragonfly Bar (2024-12 – 2026-04)

• Managed the entire bar and restaurant operation independently.
• Led front-of-house operations during high-volume service periods.
• Organized and executed private events, corporate functions and special occasions.
• Managed reservations, VIP guests, customer relations and complaint resolution.
• Oversaw inventory control, stock ordering, supplier coordination and cost management.
• Trained, supervised and developed service staff.
• Prepared daily sales reports, cashier reconciliations and operational reports.
• Maintained SOP, hygiene and safety compliance standards.

Supervisor at Potato Head Singapore (2024-02 – 2024-12)

• Managed rooftop bar operations and ensured seamless guest experiences.
• Conducted staff training on service standards, SOPs and upselling.
• Handled daily sales reporting and cashier closing.
• Managed transport arrangements and manpower deployment.
• Supported operations across rooftop bar, restaurant and Studio 1939 lounge.

Floor Supervisor at Low Tide (Sago House) (2023-05 – 2024-02)

• Supported management in daily outlet operations.
• Managed opening and closing procedures.
• Prepared daily sales reports and cash reconciliations.
• Ensured guest satisfaction and service excellence.
• Supported launch of brunch and lunch programmes.

Manager (Person in Charge for 2 Branches) at Spex Optic Sdn Bhd (2020-08 – Present)

• Managed operations for two retail outlets.
• Led hiring, training and performance management of staff.
• Oversaw inventory planning, stock transfers and supplier coordination.
• Handled customer escalations and maintained client relationships.
• Prepared monthly reports, payroll commissions and operational analysis.
• Recognized as Best Staff of 2021.

Supervisor at Straits Clan (The Lo & Behold Group) (2019-07 – 2020-04)

• Managed Bar Lounge and Private Party Room operations.
• Supported major events, member functions and VIP experiences.
• Maintained inventory for glassware, cutlery and crockery.
• Prepared daily flash reports and sales reports.
• Managed bookings, manpower deployment and outlet closing procedures.

Senior Captain at Potato Head Singapore (2016-05 – 2019-06)

• Supervised restaurant and bar operations across multiple concepts.
• Led service teams during peak periods and events.
• Maintained mystery diner scores above 90%.
• Received EXSA Silver and Gold Awards.
• Handled cashier operations, inventory and guest relations.

A Levels in Foundation in Multimedia – Multimedia University

– Methodist Girls' Secondary School