Rachel Kwok

I am a person who is resilient when facing adversity. Additionally, I'm a spontaneous person who enjoys working with a colourfully diverse group of people who strive towards the same goal thus they inspire me. Being a team- oriented person means that my work environment plays a crucial part.

Guest Service Agent - Marina Bay Sands Pte Ltd - Singapore

(2023-05)

Welcome guests and ensure their satisfaction through excellent sales service and accurate product information. Upsell souvenirs, handle POS payments, and maintain inventory control. Keep the store clean, work in various environments, and manage or escalate customer complaints as needed.

E-commerce Intern - Metro Holding Limited - Singapore

(2022-03 - 2022-09)

Designed and implemented sales and marketing programs to boost customer acquisition and revenue. Collaborated on inventory management and monitored product expiry dates. Managed online content, checked stock levels, picked and packed products, and ensured timely order fulfillment at the Metro shop.

Adminstrative Assistant - Fifteen March Pte Ltd - Singapore

(2021-02 - 2021-04)

Upload product listings onto Shopify, update pricing and collate purchase order list, pick and pack products for delivery.

Temp Retail Assistant - Pan Pacific Retail Management (Singapore) Pte. Ltd - Singapore

(2019-12 - 2019-12)

Restocked and replenished merchandise to ensure product availability and proper display. Assisted customers by responding to their inquiries and attending to their requests in a helpful and professional manner. Performed other ad-hoc duties assigned by supervisors to support daily store operations.

Part Time Promoter/Cashier - Meiji Seika Singapore Pte Ltd - Singapore

(2018-12 - 2018-12)

Promoted products and drove sales through customer engagement, handled cashiering, restocked shelves, and assisted with customer enquiries.

Part Time Personal Assistant - Converse FA19 SIM Event - Nike Singapore Pte Ltd - Singapore

(2018-10 - 2018-11)

Verified footwear and apparel samples against the merchandising master line list for inventory accuracy. Organized samples by collection for efficient event setup and tear-down. Coordinated transportation logistics for event materials and catering. Assisted with various tasks to ensure smooth event execution.

Bachelor of Arts with Honours - Digital Marketing - Coventry University (2024-11 - 2026-11)

Diploma - Business Management (E-Commerce & Retail Management and International Business) - Nanyang Polytechnic (2020-04 - 2023-05)

GCE 'O' Levels - Christ Church Secondary School (2019 - 2019)