Rajan Kannan

I am specialized in corporate travel, handle big corporates independently, facing the customer upfront and catering their various travel needs every day, such as ticketing / travel insurances / hotel and cab arrangements. Also to record and generate / analyses proper MIS and cost implication reports to the organization. Resolving any issues then and there, giving them good customer service. Building a good and strong customer relationship and be reliable to the organization and team work.

Manager Ticketing - LGT Global Hospitality Limited - Chennai, India

(2022-05)

Over all 35 Years of experience in Travel Industry.

• Control over all branch ticketing and monitoring
• Expert in Amadeus ticket issuance / reissue / refunds / EMDs / Auto pricing / Manual pricing
• EMDs for group deposit / Group ticket issuance on Amadeus
• All Branch Amadeus IDs LSM control
• TJQ reports on BSP ticket issued

Senior Travel Consultant - Travel Point LLC. - Sultanate of Oman

(2019-12)

Travel Desk for Corporates. Off shore Coimbatore. Clients in Oman, TMCs Travel City / FCM

• Operating GDS, Amadeus / Galileo Smart Point
• International and domestic ticketing / Reissues / Refunds / Hotels / Ok to Board etc.
• Handling Various multinational corporate and their top Management bookings, travel needs From off shore desk in Coimbatore.

Senior Travel Consultant - International Travel House Limited - Chennai, India

(2018-03 - 2019-10)

• Domestic and International ticketing
• Booking hotel / Insurances
• Helping billing team to complete invoicing and credit notes
• Leading team to work out various multi sector itineraries
• Process reissues and refunds
• Liaise with Airline for corporate deal codes and pricing codes
• Handling multiple corporate and travel needs
• Handling multiple corporate top Management bookings and their travel needs

Manager Operations - FCM Travel Solutions India Pvt Ltd - Chennai, India

(2005-12 - 2017-11)

Control over my Support team. Having full control over my support team about their functions in order to deliver good and the best service to the corporate up to their satisfaction.

Service support interaction: I am coordinating and interacting with the Corporate (travel coordinator) about their requirements such as process of their visas / preparing itineraries / best fare quotes / ticketing and any necessary approval from the corporate, according to their company policies and needs, getting feedback from my superiors to implement and improve the service quality up to the corporate expectations. Coordinating with our accounts team, checking the fortnight reports and getting payments on time from the corporate and walk in clients.

• Sending updates to the corporate about new fares and fare rules received from various airlines / travel alerts / seasonal special offers / Cancellation and delay of flights on weather conditions
• Monitor the functions of staff about the routes and quotes provided to the clients and advise them about new fare updates from the Airlines
• Monitor whether staff are promoting the PLB carriers, Checking all PNRs and fare calculations to avoid ADMs
• Monitoring the walk-in outstanding of support staffs / attendance and resolving escalations from the corporate and customers
• Arrange for internal meetings with support team to transfer product knowledge about new products such as Clay Cards / Reliance Insurance / hotels and packages
• Generating various reports such as All India LOB report / Refundable and Non Refundable / Billable and Non billable / Savings and ATP report / Bench mark fares for Domestic / International ticket issued on fortnight and monthly basis
• Giving feedback to office about happenings in corporate and any new change in corporate policies
• Giving opportunity to support team to take part in airline meeting and conference to enhance and update their knowledge
• Recognizing and identifying the best staff to the company for the growth of the organization

Bachelor in Business Administration - BBA - Madras University (1999-05)

Higher Secondary - Corporation Government Higher Secondary School (1985-05)