Head Of Facilities - The British Club
(2023-06)
- Managed a high-performance team of technical experts and contractors while ensuring quality maintenance, security protocols, pest control, and landscaping were adhered to.
- Championed cross-functional project initiatives, overseeing project execution, timeline adherence, stakeholder collaboration, and meticulous progress tracking to ensure timely completion and quality outcomes.
- Assessed and refined operational procedures and systems, guaranteeing sustained operational efficiency and satisfaction for internal stakeholders and club members.
- Make proactive improvements to existing operational capabilities to increase productivity.
- Organize and record calibration, quality control, equipment inventory, repairs, and preventive maintenance in conjunction with Housekeeping and Procurement Departments.
- Developed a framework for upgrading, renovating, and refurbishing the club and provided recommendations to the Committee.
- Review project initiation and proposals, make recommendations, and oversee the execution of the project.
- Manage and supervise the Security operations of the club as well as adhere strictly to the club's standard operating procedures.
- Manage the preparation and achievement of the annual budget as well as Key Performance Indicators.
- Manage and review contracts with third-party vendors that provide services to the club portfolio, such as maintenance contractors, security firms, pest control, landscaping firms, and any other third-party vendors.
- Ensure all contractors adhere to Work Health and Safety (WHS) requirements before commencing their work on the club premises. This involves verifying that contractors have the necessary safety protocols, certifications, and insurances in place to carry out their tasks safely and in compliance with relevant health and safety regulations.
Assistant Director of Engineering - JW Marriott Hotel Singapore South Beach
(2016-12 - 2023-06)
- Integral member of the Pre-Opening Team at the prestigious JW Marriott Hotel Singapore South Beach.
- Collaborated closely with the Director of Engineering to supervise comprehensive maintenance and repair operations across the property.
- Played a key role in financial stewardship, managing budgets and expenditures for maintenance initiatives and engineering projects.
- Enhanced and managed preventative maintenance programs, ensuring meticulous planning, scheduling, and evaluation.
- Actively contributed to elevating guest satisfaction, implementing measures to boost departmental performance and overall guest experience.
- Diligently monitored the Transcendent Maintenance schedule to prevent any lapses in PM activities and maintain performance standards.
- Conducted regular inspections and walkthroughs to guarantee that all hotels within the portfolio met the highest quality standards.
- Assumed additional responsibilities as required, demonstrating versatility and commitment to management directives.
- Served on the sustainability committee for the hotel. Maintain a continuous review and reassessment of the hotel's energy, gas, water, and waste management practices. Ensure that all sustainability initiatives and programs are aligned with Marriott's Serve 360 objectives, with respect to environmental, social, and sustainability aspects.
Task Force Hospitality Chief Engineer - W Singapore - Sentosa Cove
(2020-12 - 2021-05)
- Appointed by Marriott Area Team/Area Director of Engineering for Task Force assignments as Hospitality Chief Engineer during COVID transition.
- Primary support for hotel facilities, ensuring compliance with company engineering operating standards.
- Enforce adherence to prescribed maintenance and equipment audits within safety and asset protection systems.
- Drive improvements in guest satisfaction scores, focusing on enhancing departmental and overall guest experiences.
- Diligently monitor and manage Transcendent Maintenance schedules to prevent lapses in PM activities and performance.
Assistant Director of Engineering - The South Beach
(2014-08 - 2016-12)
- Key member of the Pre-Opening Team at The South Beach Hotel, instrumental in establishing operational foundations.
- Assisted the Director of Engineering in supervising comprehensive maintenance and repair programs for buildings, fixtures, and equipment.
- Guaranteed optimal performance and reliability of hotel equipment through diligent oversight and preventive maintenance strategies.
- Championed efficiency and cost-effectiveness within the Engineering Department, aligning operations with strategic objectives.
- Collaborated with the Director of Engineering in fiscal management, ensuring budget adherence and prudent expenditure on maintenance initiatives and projects.
Chief Engineer - Pan Pacific & Parkroyal Serviced Suites
(2012-06 - 2014-07)
- Expertly manage the physical plant, encompassing equipment, refrigeration, HVAC, plumbing, water treatment, and electrical systems, adhering to Standard Operating Procedures.
- Maintain and oversee life safety systems, including fire-fighting equipment, sprinkler systems, and alarm systems.
- Ensure compliance with all building and equipment licenses, permits, and certifications.
- Administer property policies with fairness and consistency.
- Manage service contracts to meet the property's operational needs effectively.
- Develop and oversee the Engineering department's budget, ensuring fiscal responsibility.
- Analyse financial reports to assess Engineering's performance against the established budget.
Senior Executive - The Ascott Limited
(2011-09 - 2012-05)
- Spearhead full lifecycle project management, ensuring seamless progression from inception through to successful completion.
- Diligently monitor project progress, delivering regular milestone updates and comprehensive status reports.
- Expertly coordinate with Serviced Residence Operators to facilitate the efficient transition of apartments between project teams.
- Collaborate with Quantity Surveyors to authenticate contractor claims and manage any variation orders, contributing to the meticulous finalization of project accounts.
Engineering Manager - The Ascott Limited
(2005-02 - 2011-09)
- Pioneered full-spectrum maintenance management for high-end serviced apartments, focusing on guest comfort, building integrity, and MEP systems, while ensuring adherence to local codes.
- Developed and optimized preventive maintenance programs and energy-saving initiatives, improving sustainability in guest and communal areas.
- Orchestrated the creation and administration of departmental budgets, effectively managing the implementation of capital and roll-out projects.
- Guided and mentored technical teams, elevating expertise in MEP operations and Fire Life Safety standards.
Maintenance Supervisor - The Ascott Limited
(2001-07 - 2005-02)
- Oversaw technical system operations and conducted routine inspections alongside Assistant Engineers, ensuring optimal plant performance.
- Implemented and adhered to a stringent Preventive Maintenance Program, guaranteeing timely maintenance and system reliability.
- Swiftly addressed and resolved emergency breakdowns, minimizing downtime during critical shifts.
- Recommended system adjustments and modifications to drive continuous improvement in technical operations.
Senior Technician - The Ascott Limited
(1998-10 - 2001-07)
- Assisted Assistant Engineer with strategic daily operations planning and execution.
- Managed and responded to maintenance work order requests efficiently.
- Conducted monthly engineering inventory audits and maintained accurate equipment reports.
Technician - The Ascott Limited
(1997-07 - 1998-09)
- Managed and executed maintenance work orders with precision and efficiency.
- Conducted scheduled preventive maintenance to ensure optimal equipment performance.
- Performed corrective maintenance tasks to address and resolve equipment issues promptly.
