Standard Chartered Bank, Singapore Sep 2016 – present
Director – Change Assurance & Process Excellence – Enterprise Change Management: May’22 – current (2+ years)
- The role demands proficient Programme Management & analytical skills, coordination with Internal Audit, Risk operations, governance panel members and Accountable Executives. I lead the assessment of several business-critical transformational programmes and deliver comprehensive write-ups to management teams. The reports are instrumental in guiding the forum members in making informed future investment decisions.
- Created Assurance frameworks to evaluate programmes with varying maturity levels, profiles, and health.
- Designed & implemented a robust model to assess the Complexity and Criticality of programmes underpinned by Quantitative and Qualitative dimensions such as Regulatory, Speed to Value, etc.
- Developed prioritisation principles supported by diverse metrics to ensure timely assurances, minimise delivery risks and maximise benefits realisation. Established Mobilisation principles to ensure smooth setup for success within the first 90 days and devised Implementation Checklists for successful delivery.
- Conducted deep-dive analysis to predict programmes’ delivery and outcome performances based on historical events and created a Lessons-learned guidance document to pre-empt delivery risks.
- Carried out several desk-based researches with the programme managers for the effectiveness of managing risks and dependencies on third-party, Regulatory and Change Risks
Programme Quality Assurance (PQA) & PMO - Technology, Transformation and Operations: May’20 – Apr’22 (2 years)
- As a PQA lead, performing systematic, independent assurance reviews for several top 20 investment programmes, including Catalyst DataCentre Setup (300M$), UK SoX (47M$), CCIB Branch Setup in UAE (8.4M$), Service Now implementation (10M$), and Cyber Security (28.5M$). Reviewed and presented an assessment report to SteerCo outlining the findings, weaknesses and recommendations.
- As a PMO, reviewed and recommended impactful Objective Key Results (OKRs) for programmes spanning 13 business streams, ensuring alignment with the Bank's Group Strategic Scorecard metrics involving monitoring and reporting Critical Risks & Issues to the Portfolio Steering Committee.
Regulatory Portfolio Manager - Change and Governance: May’18 – Apr’20 (2 years)
- Designed BI workflows for managing Regulatory programmes and their governance lifecycle.
- Responsibilities include monitoring and assessing regulatory projects, evaluating breaches' implications, and working with senior stakeholders to raise funding demands that align with country compliance officers, COOs, Product Owners, etc. Managed a monthly reporting cycle with SteerCo to provide status updates.
Product Owner & Business Planning Manager (BPM) - Global Countries and Operations: Sep’16 – Apr’18 (1.5 years)
- As a BPM for CIO of Global Operations, led a comprehensive Span and Layers exercise for the staff of the entire global bank, ensuring alignment and efficiency across the organisation.
- Created performance metrics for the CIO to track progress towards scorecard targets.
- Business Analyst & Product owner of the PEGA applications suite, responsible for prioritising change requests for the Business Intelligence workflows such as Global Enquiry Management System, Call Reports, eCIO and building product-agnostic features. Successfully implemented several applications in Cash, Trade and Securities Services. Trained the change champions to train 17,000 Ops users in Corporate banking
Career History
Citibank, Singapore (from Tata Consultancy Services) Oct’10 – Aug’16 (6 years)
Business Analyst & Scrum Master
- Led a team of 15 direct reports, conducted daily scrum calls and fostered a supportive environment.
- Scrum Master and Delivery Manager for several large-scale programmes
- Migration of TIBCO services to APIs as part of the Rainbow programme.
- AVOKA, TEMENOS for Citibank Poland - Client Onboarding
- Rebranding Visa to MasterCard migration for Citibank – Russia
- Leveraged cross-sell products and raised NPS for Citibank – Russia, UK & UAE
Royal Bank of Scotland, India (from EDS) Nov’07 – Sep’10 (3 years)
Project Manager & Product Owner
- Product Owner of a Retail Banking Signatory system, responsible for managing 13 integrated applications used by 15000 retail banking customers.
Standard Chartered Bank, India Apr’05 – Nov’07 (2.5 years)
Business Analyst & Automation Lead
- Automation lead in the Global Message Centre Department. Created a lot of VBA macros and automation scripts in the SWIFT console to streamline various business operations of Corporate Banking.
Raveen Systems, India May’03 – Mar’05 (2 years)
Software Developer
- Developed an enterprise application using Visual Basic 6.0, VB.NET and Oracle in the medical domain DICOM (Digital Imaging Communication).
