Raymond Lee

Certified ServiceNow Consultant (CIS-ITSM, CIS-ITBM, CSA) with more than 4 years of experiences in ServiceNow platform and area of process automation. Involved in various roles throughout the project lifecycle as a vendor and ServiceNow system administration in firm. Extensive experience in ServiceNow platform and technical implementation skills have resulted in customer satisfaction in the delivery of projects.

Customers that I have worked with are Singapore Power Group, Cycle & Carriage, Daimler, Broadcom, IHIS and Razer

Application Specialist, Razer Inc. (September 2021 – Current)

• Work with stakeholders from different regions to gather requirement, provide technical input to map to ServiceNow workflow processes and implementation.
• Implement Change Management to better keep track all the development, testing result and deployment documentation for change request.
• Design and develop a custom application that is workflow-driven for the FP&A team to submit the selling price of a product for approval and send the approved price to SAP via

SOAP integration.

• Implement workflow and integration with JIRA application to enable the automation of access related request to JIRA which in turn help the company to save 1 headcount for the administrative work.
• Collaborate with HR to publish an application to allow returning users to submit their ART test result to comply with government requirement for Covid measures, enabling Razer to swiftly adapt its business continuity plan and strategies without interruption.
• Implement workflow for PII for better manage of security information.

Associate Consultant, Imperium Solution Pte Ltd (Jun 2018 – August 2021)

• Understand the business process, different systems integration and detail requirement gathering to achieve the optimal solutions with high return of investments.
• Provide professional process reviewing, implementation, consultation, and support in

ServiceNow ITSM and ITBM modules.

• Involve in full project lifecycle from workshop, detail requirement gathering, analyze and design for requirement, implementation, SIT, UAT test plan and sign off, project go-live, and post go-live support.
• Involve in full digital transformation suite development for local government-affiliated company and MNC organization such as Singapore Power Group (Implement Change

Management and Tufin integration to automate firewall rule setup), Daimler (Workflow automation of invoice processing and server setup), Cycle & Carriage (implement ITBM module), IHIS (Integrated Health Information Systems) (Implement Incident Management),

Broadcom (Workflow automation for Inventory of Asset Management).

• Build strong relationship with stakeholders through collaborations and manage expectations to reconcile all parties.
• Recommend the best fit of available solutions by leveraging knowledge across several processes, modules, and architectures to meet business and technical requirements.

Software Engineer, Blue Orange Pte Ltd (May 2017 – May 2018)

• Maintain and troubleshoot existing JAVA web-based recording application.
• Enhance application features for video recording system and portal.
• Full stack development for video recording system and portal.
• Has experience in JAVA, JavaScript, jQuery, HTML, CSS, XML, Struts2, Spring, RDBMS

Bachelor of Computer Science with Honor (major in Artificial Intelligent)

ServiceNow Certified System Administration

ServiceNow Certified Implementation Specialist - ITSM

ServiceNow Certified Implementation Specialist - ITBM

Workato Pro I & II certifications