Ridwan Mazlan

Experienced Union leader with a composite attitude to help employees understand and resolve a wide variety of work-related conflicts through advice and recommendation. Experienced and results-driven Industrial Relations Officer with proven expertise in labour negotiations, dispute resolution, and compliance with employment legislation. Adept at managing union relationships, facilitating collective bargaining agreements, and promoting industrial harmony in fast-paced environments.

Trusted advisor to management and employees, with a practical understanding of labour dynamics. Provide recommendation for problem resolution. Administers employee complaint/grievances process and tracking.

Investigate problems such as working condition, disciplinary actions, complaints and grievances.

Experienced Customer Service

Engineer with a demonstrated history of working in information technology and Service industry.

Experienced Prison

Volunteer and A believer of lifelong Learning.

Industrial Relations Executive, Executive Councillor - The Singapore Manual & Mercantile Workers' Union (The SMMWU) - Singapore

(2021-03)

• Handle grievances.
• Negotiate Collective Agreement
• Promote harmonious collaboration between employer and employee
• Advise workers on work related issue
• Advise management on Employment Act and Industrial Relations Act
• Organized events for members and staff
• Member of the Executive Council
• Chairman for Social & Youth Committee
• Chairman for U care & Hardship Committee
• Secretary for Sports Committee
• Secretary for Organizing Committee
• Member of the Education Committee
• Operation Manager for Kaizen Co-op
• Operations Manager for Kyosei Travel Co-op
• Member of the Built Environment Cluster
• Member of the Tripartite Cluster for Lift & Escalator Industry (TCLE)

Customer Service Engineer - Fuji Xerox Singapore Pte Ltd - Singapore

(1997-03 - 2020-11)

• Service, repair, troubleshoot and installation of high speed digital and ink jet printers.
• Troubleshoot and installation of customer's network for printing and scanning.
• Conduct basic training for Operators.
• Provide 24hrs Technical support for customers in confidential printing environment.
• Resolved customers complaint.
• Negotiate and handling of difficult customers.
• Cost reduction and increase revenue project.

Technician - Toshiba Data Dynamic Pte Ltd - Singapore

(1995-01 - 1997)

• Service, repair, troubleshoot and installation of Copier machine

Diploma - Engineering - Singapore Polytechnic (2016 - 2019)

BA - Islamic Study - Faizul Anwar Arabic College (2010 - 2016)

NTC-2 - Electronics Servicing - ITE Bukit Merah (1990 - 1992)

GCE O Level - Yuhua Secondary School (1986 - 1989)