Rishava Suresh

Seasoned Technical and Presales Engineer with 22 years of diverse experience across ELV systems, mobile phone PCBA service, J750 testing, warehouse & automobile operations, and telecom PCO systems. Proven expertise in designing, configuring, testing, and maintaining complex systems, leading technical teams, delivering customer solutions, and optimizing operational efficiency. Known for strong problem-solving, project management, and customer engagement skills.

Senior Engineer - NIMAI ENGINEERING SDN BHD - Johor Bahru, Malaysia

(2017-12)

• Managed AMC operations for 50+ residential apartments, condominium hotels, and hospital facilities, ensuring high system uptime and service reliability.
• Performed preventive and corrective maintenance for ELV systems including CCTV, Access Control, Fire Alarm, PA System, SMATV, and Networking.
• Coordinated with clients, facility teams, and vendors to resolve technical issues within SLA timelines.
• Led routine inspections, fault diagnosis, and system troubleshooting across multiple sites.
• Maintained service reports, maintenance logs, and compliance documentation for all AMC contracts.
• Supported emergency breakdown calls and ensured minimal downtime for critical environments such as hospitals.
• Supervised technicians and ensured adherence to safety standards and operational procedures.

Setup Technician – J750 Testing - INFINEON TECHNOLOGIES - Kallang Way, Singapore

(2010-05 - 2016-05)

• Managed full setup and operation of Teradyne J750 testers for production & engineering lots.
• Installed and aligned load boards, probe cards, and handler interfaces.
• Conducted continuity, contact, and calibration checks, minimizing downtime.
• Supported engineers for new device bring-up, qualification, and preventive maintenance.
• Maintained shift handover logs and setup documentation for operational consistency.

Area In-Charge - MOBIS INDIA LIMITED - Sriperambur TK, India

(2009-02 - 2010-05)

• Supervised daily warehouse and workshop operations, ensuring smooth workflow.
• Managed spare parts inventory and assigned jobs based on priority.
• Maintained 5S standards, safety compliance, and operational reports.

Senior Engineer - RELIANCE PCO - Arakkonam, Tamil Nadu, India

(2005-10 - 2009-01)

• Installed and maintained PCO and coin-operated telephones, ensuring network stability.
• Diagnosed line faults, repaired coin mechanisms, handsets, and keypads.
• Responded to breakdowns quickly, minimizing downtime and service complaints.

L3 PCBA Service Engineer - NOKIA PROFESSIONAL CENTER - Chennai, India

(2004-08 - 2005-10)

• Performed component-level smartphone motherboard repairs (no power, no display, network issues).
• Reworked BGA and IC components using hot air & re-balling techniques.
• Prepared failure analysis reports and guided junior technicians to improve repair success rates.

Diploma / Certificate - Electronics - Sri Krishna polytechnic (2004)