Roann Tan

Dedicated and results-driven Accounts Manager with over 20 years of experience in corporate account management, customer relationship management, billing operations, business development, and mobility payment solutions. Proven track record in managing corporate client portfolios, optimizing operational processes, overseeing billing and payment administration, and delivering exceptional customer service. Skilled in stakeholder engagement, account administration, financial reconciliation, and process improvement within fast-paced business environments.

Accounts Manager – B2B Corporate & Payment Solutions - ComfortDelGro Group / Cabcharge Asia Pte Ltd / CDG Zig Pte Ltd

(2000-06)

• Manage and develop a portfolio of corporate accounts, serving as the primary liaison for business clients on transport and payment solutions.
• Oversee customer onboarding, account setup, user administration, and ongoing account maintenance to ensure seamless customer experience.
• Manage billing operations, including invoicing, collections, credit control, payment reconciliation, and maintenance of customer records.
• Provide consultation on corporate mobility solutions, including physical payment cards, virtual cards, e-vouchers, and digital transport products.
• Prepare business proposals, client reviews, reports, presentations, and account analyses to support business growth and customer retention.
• Coordinate card issuance, inventory management, and delivery logistics while ensuring operational efficiency and service quality.
• Maintain accurate databases and perform data verification to ensure integrity of billing, payment, and customer information.
• Resolve customer, billing, and operational issues through effective collaboration with internal stakeholders, vendors, and clients.
• Support business development initiatives through account expansion, customer engagement, and identification of new business opportunities.
• Drive process improvement initiatives and ensure compliance with company policies and operational standards.

O level - Bowen Secondary School

LCCI Private Secretarial Certificate