Ros Umairah

Traveled internationally to lead the end-to-end planning and execution of luxury event activations across diverse global venues. Managed high-profile on-site operations and vendor coordination to ensure seamless logistics and premium guest experiences. Conducted international site inspections and adapted to local regulations to resolve complex logistical challenges in high-pressure environments.

EVENT COORDINATOR - DOHA - WHITE GLOVE CO. - Doha

(2025-06 - 2026-02)

• Traveled internationally to lead the end-to-end planning and execution of luxury event activations across diverse global venues.
• Managed high-profile on-site operations and vendor coordination to ensure seamless logistics and premium guest experiences.
• Conducted international site inspections and adapted to local regulations to resolve complex logistical challenges in high-pressure environments.

RAFFLES AMBASSADOR (RECEPTIONIST) - RAFFLES DOHA - Doha

(2024-09 - 2025-02)

• Greeted and escorted guests upon arrival, providing a warm welcome and detailed suite orientation.
• Handled departure arrangements, processed payments, and addressed billing inquiries.
• Collaborated with various hotel departments to ensure smooth operations and guest satisfaction.

ATTRACTION OPERATOR - UNIVERSAL STUDIOS SINGAPORE - Singapore

(2023-05 - 2024-08)

• Managed daily operations of attractions to ensure guest safety and satisfaction.
• Operated ride control systems and monitored performance for an optimal guest experience.
• Addressed guest inquiries and concerns promptly and professionally.

CUSTOMER SERVICE AGENT - FORMULA ONE

(2023-09 - 2023-09)

• Provided exceptional customer service to attendees, acting as a primary point of contact for inquiries and issue resolution.
• Demonstrated expert knowledge of F1 events, venues, and schedules to assist with guest navigation.
• Collaborated with ticketing, hospitality, and security departments to optimize operations.

SERVICE AGENT - SINGAPORE AIRPORT TERMINAL SERVICES (SATS) - Singapore

(2021-09 - 2023-02)

• Verified travel documents and responded to passenger inquiries and complaints professionally.
• Identified and resolved potential issues with passenger documents and suggested alternative arrangements.
• Built rapport with customers using excellent communication and interpersonal skills.

Diploma - Hospitality and Tourism - Temasek Polytechnic (2023 - 2025)

Higher NITEC - Passenger Services (2020 - 2021)

GCE 'N' Level Certificate - North Vista Secondary School (2015 - 2018)