Operations Specialist
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Load and unload / pack and unpack for incoming and outgoing shipments to designated areas (able to open boxes, crates, containers). Document issues and manage communication between sellers and buyers. Ensure orders are in the right fulfilment flow and fulfil as soon as possible. Sort, locate and store products accordingly. Responsible for inventory management.
Operations Specialist Jul 2022– Current
Load and unload / pack and unpack for incoming and outgoing shipments to designated areas (able to open boxes, crates, containers). Document issues and manage communication between sellers and buyers. Ensure orders are in the right fulfilment flow and fulfil as soon as possible. Sort, locate and store products accordingly. Responsible for inventory management.
Customer Service Captain Jan 2022– .Jun 2022
Provide advice and assistance to passengers in response to enquiries. Deal with
LRT vehicle defects in the most safe, effective and efficient manner. Deal with
Incidents and perform duties of Emergency LRT Vehicle Operator.
Auxiliary Police Officer (Sergeant) Apr 2019 – Dec 2021
Ensure safety and security of the airport, protecting the passengers and the fleet of the airlines. As a team leader, supervising and leading a team of officers.
Team Leader for Sub bases of the Police Coast Guard, ensuring all posts are protected from intrusions and all incidents are dealt with. Armed Guard and patrol duties. Ensure safety and security of vital installations.
Flight Operations Officer Sep 2017 – Mar 2019
Prepare flight planning documents, provide pre-flight briefings and manage cabin crew schedules. Provide flight watch services, radio air/ground communication links and transmit arrival/departure movement messages.
Supervising and guiding Officer assistants. Guide new officers through on-job-
training on their first week of work. Conduct stocktake of office supplies and documents.
Customer Experience Leader May 2016 – Jul 2017
Coaching and mentoring the team in terms of Customer Service and ensuring the image of the brand is portrayed positively at all times. Managing in-store merchandise and creating innovative ways to improve service. 3rd In-charge at Vivo
City and Mandarin Gallery Store. 2nd In-charge at Suntec City Store. Handles rostering and man management.
School of Technology for the Arts
Diploma in Sonic Arts, May 2013
