Rupa Rani

Detail-oriented and highly disciplined Production Operator and Customer Service professional with over 5 years of experience across manufacturing, aviation support, and F&B industries in Singapore and Malaysia. Proven ability to maintain high-quality standards, ensure operational efficiency, and deliver excellent customer service in fast-paced environments. Skilled in quality inspection, process compliance, and customer handling with a strong commitment to safety and productivity.

Ready to contribute immediately to operational excellence and continuous improvement.

Cabin Assistant - SATS PTE LTD - Changi Airport, Singapore

(2024-12 - 2025-09)

• Managed end-to-end passenger handling including check-in, ticketing, and boarding coordination
• Assisted with flight bookings, rebooking, and schedule changes using airline systems
• Handled customer inquiries and complaints professionally, ensuring service recovery
• Coordinated with ground crew and airline teams to ensure smooth operations
• Verified passenger documents and ensured compliance with aviation regulations
• Monitored boarding gates and ensured timely passenger flow
• Reduced boarding delays through efficient passenger handling
• Improved customer satisfaction through fast problem resolution

IPQC (In-Process Quality Control) - Dynapack Singapore - Singapore

(2022-06 - 2024-09)

• Conducted in-process quality inspections (IPQC) during production cycles
• Performed microscope inspections to detect defects and inconsistencies
• Evaluated products based on quality standards (accept/reject decisions)
• Monitored production lines to ensure adherence to SOP and specifications
• Documented defects and reported issues for corrective action
• Supported production team in troubleshooting and continuous improvement
• Reduced product defects and improved overall quality consistency
• Strengthened compliance with manufacturing standards (ISO / QA processes)

Service Crew - McDonald's Singapore - Singapore

(2021-01 - 2022-05)

• Delivered front-line customer service including order taking and cashier operations
• Managed POS system transactions with high accuracy
• Handled high-volume orders in fast-paced environment
• Prepared food and beverages according to SOP
• Maintained cleanliness and hygiene standards
• Assisted customers with digital ordering systems
• Maintained zero cash shortage through accurate transactions
• Improved service speed and reduced waiting time
• Enhanced customer satisfaction through efficient service

Production Operator - Micron Technology - Singapore

(2017-07 - 2020-11)

• Performed line inspections and visual quality checks on semiconductor products
• Identified defects and ensured compliance with quality standards
• Recorded production data and maintained accurate logs
• Supported production operations and ensured smooth workflow
• Assisted supervisors and covered leadership duties when required
• Followed strict cleanroom and safety protocols
• Improved production efficiency and reduced waste
• Ensured high-quality output in semiconductor production
• Supported cost reduction through efficient processes

Sijil Pelajaran Malaysia (SPM) - Sekolah Menengah Kebangsaan Paya Besar (2014)