Ryan Yeoh

Highly adaptable IT leader with over 20 years of progressive experience bridging business strategy and technical execution across retail, technology, and financial services. Currently specializing in risk control platforms for the banking sector—translating complex regulatory requirements into robust, audit-ready system solutions. Track record of achieving 99.9% system availability, managing multi-million dollar IT budgets, and leading infrastructure transformations (including centralized Sophos firewall deployments across 30+ locations).

Fluent in English, Malay, and Chinese. Calm, analytical problem-solver with a relentless commitment to operational excellence and team development.

Risk Technology Specialist / Senior IT Analyst at A- IT Software Services Pte Ltd (2018-09 – Present)

• Champion the exploration and adoption of cutting-edge applications to strengthen risk control and monitoring frameworks for financial systems, aligning with MAS regulatory guidelines and internal governance standards.
• Revitalize legacy risk platforms by decoding business objectives, crafting actionable roadmaps, and pinpointing high-impact improvement areas—reducing system latency by 30% for critical reporting.
• Own the defect lifecycle — from tracking to resolution — ensuring seamless system performance and stakeholder confidence across 15+ integrated financial applications.
• Architect detailed technical specifications and robust test plans that bridge development and business expectations, delivering 100% on-time project deliveries.
• Provide daily system surveillance and responsive support, ensuring uninterrupted operations in a high-stakes environment with 99.95% uptime.
• Deliver custom reports and ad-hoc analytics on daily, weekly, monthly, and quarterly cadences to empower data-driven decisions for risk committees.
• Partner with cross-functional teams to document reporting workflows and SOPs, fostering transparency and operational consistency across 3 regional offices.
• Uphold rigorous SLA commitments and maintain meticulous audit trails for regulatory compliance, successfully passing 4 external audits with zero findings.
• Achieved 99.9% system availability across a multi-brand retail group through proactive monitoring and rapid incident response.
• Architected and deployed a centralized Sophos firewall infrastructure across HQ and 30+ outlets, enforcing site-to-site VPNs and hardening security postures.
• Managed annual IT budgets (CAPEX/OPEX) balancing innovation with fiscal discipline across hardware, software, and vendor contracts.
• Spearheaded VMware vSphere migration on IBM infrastructure, boosting resource efficiency and scalability for enterprise retail systems.

Assistant IT Manager at Wing Tai Clothing Sdn Bhd (2008-09 – 2018-09)

• Directed end-to-end IT operations for a multi-brand retail group (30+ outlets), achieving 99.9% system availability through proactive monitoring and rapid incident response.
• Architected and managed a centralized Sophos firewall infrastructure across HQ and all retail outlets. Implemented site-to-site VPN tunnels for secure real-time POS and inventory data synchronization; enforced firewall hardening (firmware updates, role-based access control), significantly reducing security vulnerabilities and streamlining policy management across the entire network.
• Managed day-to-day operations of Sophos firewall appliances across HQ and outlets, including policy updates, VPN tunnel monitoring, threat log analysis, and proactive security incident response.
• Designed, developed, and managed interactive QlikView dashboards to deliver actionable insights on sales performance, inventory turnover, and store operations—empowering executive leadership with data-driven decision-making.
• Orchestrated annual IT budgets (CAPEX/OPEX) of ~MYR 2.5M, balancing innovation with fiscal discipline across hardware, software, and vendor contracts—negotiated 15% cost savings on hardware renewals.
• Spearheaded the migration and management of VMware vSphere (6.5) environments on IBM infrastructure, boosting resource efficiency by 40% and enabling scalable VM provisioning.
• Oversaw enterprise mobility (200+ iPads) and retail ecosystems (POS, scanners, UPS), enabling seamless in-store experiences and supporting 15% year-on-year business growth.
• Led infrastructure transformation projects — from security patching to performance tuning — with meticulous documentation and change management (ITIL-aligned).
• Served as the go-to expert for complex troubleshooting across desktops, servers, and telecom systems, resolving root causes with structured methodologies (average resolution time < 2 hours).
• Administered ERP modules and SQL databases, acting as the trusted liaison between users and vendors to ensure 100% business continuity during system upgrades.
• Designed and facilitated internal training programs, elevating team capabilities on ERP and business applications for 50+ retail staff.
• Managed Active Directory, file permissions, and network infrastructure (switches, routers, firewalls, VPNs), ensuring a secure and resilient digital backbone for all locations.
• Mentored and led a team of 6 IT support staff, with 2 direct reports promoted to senior roles during tenure.

IT Technical Support Engineer at Global Top Technologies (M) Sdn Bhd (2006-03 – 2008-08)

• Deployed and tested DVRs, CCTV systems, routers, modems, and PABX solutions for diverse enterprise clients across Malaysia.
• Coordinated with vendors on hardware repairs and provided responsive on-site, remote, and phone support, maintaining a 95% customer satisfaction rating.
• Monitored and maintained client LAN/WAN/remote networks and updated corporate websites, ensuring 99.5% network uptime for 20+ client accounts.

Customer Service Representative (Technical Support) at Vads Berhad (2005-08 – 2006-03)

• Managed high-volume inbound support for TMnet dial-up and Streamyx broadband customers, troubleshooting network issues and resolving complaints with clarity and patience.
• Compiled detailed call reports with actionable insights that contributed to a 10% reduction in repeat call rates.

Technical Sales & Support Specialist at Tech Gadgets Sdn Bhd (2004-05 – 2005-06)

• Provided on-site technical support for CCTV and telecom products, including upgrades and system design for SME clients.
• Delivered hardware and networking support (routers, hubs, system monitoring) while driving sales through client engagement and cold outreach—achieved 120% of quarterly sales targets.

Diploma in Computer Studies – Informatics College Malaysia (2001 – 2004)