Process Associate | Freelance Graphic Designer
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Process Associate with 4 years of experience in moderating apps and customer service in a team. Contributed to enforce policies upon non-compliant apps. Open minded and ability to adapt to changes to workflow and policy updates. Able to follow and enforce on the app that are being reviewed to ensure it following the guidelines
Took up role as a backup SME for 6 months to assist in improving team consistency on their process of reviewing.
During time of national service was appointed as an NPCO, which provided some first hand experience in handling sensitive cases during time of service. This allowed me to understand that some cases are not as straight forward as it seem. It could backfired to us & victim if not handled correctly & safely.
In my free time, I do forex trading, pc gaming and design fan art posters through Adobe Photoshop. I just attempt to sell them on Redbubble or Displate. Designing fan art poster helps me to ease my mind besides exercising or window shopping. Usually my fan art consist of superheroes and my favorite Sci-fi game.
Genpact · Full-time
Oct 2018 - Present · 4 yrs 7 mos
· Rotational Office Hour shifts
· Moderate apps against platform guidelines
· Enforce policies on non-compliant apps
· Evaluate appeals from developers
· Troubleshoot apps on devices
· Backup SME (Feb 2020 - Jul 2020)
· Live Customer support via web.
Skills: English · Microsoft Office · Xcode · Customer Service Operations
Jul 2017 - Oct 2018 · 1 yr 4 mos
· Autosys, MSSQL, Oracle
· 24/7 Support Backend
· Respond to customer query request
· Report ExtractionDescription · Autosys, MSSQL, Oracle · 24/7 Support Backend · Respond to customer query request · Report Extraction
Skills: English · Microsoft Office · Oracle SQL Developer · Microsoft SQL Server · Autosys · C (Programming Language) · Java · C++ · Customer Service Operations
Jan 2016 - Present · 7 yrs 4 mos
Providing services such as creating social media post such as Facebook and Instagram.
Photo manipulation & touch up services.
Create postersProviding services such as creating social media post such as Facebook and Instagram. Photo manipulation & touch up services. Create posters…see more
Skills: Google Analytics · Facebook Marketing · Instagram Marketing · English · Adobe Illustrator · Social Media Advertising · Adobe Photoshop
Bachelor's degree, Computer Science (Multi-media & Game Development)Bachelor's degree,
Jan 2015 - Dec 2017
Skills: English · Microsoft Office · C (Programming Language) · Java · C++
Diploma, Digital & Precision Engineering
Jan 2009 - Dec 2012
Protool Systems International Pte Ltd
Task to help draft CAD drawings for engineers, Such as pipes, ball bearing, injection moldings. Internship Protool Systems International Pte Ltd AutoCAD Draftsman Task to help draft CAD drawings for engineers, Such as pipes, ball bearing, injection moldings.
Skills: English · Microsoft Office · C (Programming Language) · Java · CNC Mill · C++
