Saidatul Aisyah

Supply Chain professional with nearly 4 years of experience in Order-to-Cash (O2C), import and export operations, logistics coordination, and supply chain activities within trading and manufacturing environments. Skilled in customer order management, ERP systems (AutoCount & SAP), shipping documentation, and stakeholder management, with a proven ability to ensure accurate order fulfilment and operational efficiency.

Supply Chain Executive - Johnson Matthey Sdn Bhd

(2025-09)

• Manage end-to-end import and export operations via air and sea freight, ensuring timely delivery while meeting customer requirements, stock availability, and shipment deadlines.
• Plan shipment schedules in collaboration with S&OP, Production Planning, Engineering, Procurement, and Sales teams to support customer demand and operational requirements.
• Achieve logistics cost savings through freight rate negotiations, quotation analysis, supplier benchmarking, and evaluation of logistics service providers.
• Coordinate shipment bookings, transportation, customs clearance, and delivery with freight forwarders, shipping lines, hauliers, and customs brokers.
• Support export arrangements for engineering equipment and machinery, ensuring compliance with shipping and customs requirements.
• Prepare export documentation, including Packing Lists, Shipping Instructions, and Certificates of Origin (MJEPA, Form D, Form AK) through Dagang Net.
• Prepare and submit MITI Cost Analysis documentation to maintain eligibility for Certificate of Origin issuance.
• Monitor vessel and flight schedules, proactively resolving shipment issues and maintaining continuity during supply chain disruptions (Middle East crisis).
• Utilize SAP for inventory monitoring, stock picking, shipment execution, material transfers (MIGO), Purchase Requisitions, and logistics-related transactions.
• Coordinate with internal and third-party warehouses to support inventory management, regional distribution, and customer deliveries.
• Ensure import shipments are cleared within free time to prevent demurrage, detention, and unnecessary logistics costs.
• Manage logistics billing activities, including invoice verification, reconciliation of Statements of Account (SOA), and successful clearance of outstanding vendor invoice backlogs.
• Coordinate special cargo shipments, including precious metal materials, ensuring secure transportation and compliance with internal requirements.
• Maintain accurate logistics records and documentation to support audit readiness and regulatory compliance.
• Review and verify K1/K2 customs declarations, apply for SST exemptions for eligible imported machinery and raw materials, and ensure compliance with Malaysian customs and regulatory requirements.

Shipping and Logistics Executive - Lipidswell Sdn Bhd

(2022-09 - 2025-08)

• Manage customer order processing using ERP Management System (AutoCount), ensuring order accuracy from contract issuance through invoicing and delivery as part of the Order-to-Cash (OTC) process.
• Handle customer enquiries, order updates, amendments, returns, documentation requests, and operational issues while providing excellent B2B customer service.
• Coordinate customer orders with suppliers, warehouses, logistics providers, freight forwarders, and internal stakeholders to ensure timely order fulfilment and smooth delivery execution.
• Prepare and process Sales Contracts, Commercial Invoices, Proforma Invoices, Packing Lists, Credit Notes, and Debit Notes using ERP Management System (AutoCount), ensuring data accuracy and documentation compliance.
• Resolve shipping, documentation, product quality, and delivery exceptions while supporting continuous process improvements to enhance operational efficiency and customer satisfaction.
• Supervise import and export operations in the trading field of Palm Oil and Chemicals, ensuring smooth execution from supplier to customer.
• Manage import shipments from Asia (Vietnam, Philippines, Indonesia, Thailand, Taiwan, Bangladesh) and Europe (Italy), as well as export shipments to Asia (Singapore, China, South Korea, Pakistan, India) and the Middle East (Saudi Arabia, Jordan, Iraq).
• Apply product cost analysis and perform follow-ups on required documents to obtain Certificates of Origin (COO) from the Chamber of Commerce and Ministry of Investment, Trade and Industry (MITI).
• Administer regulatory compliance, including K2 (Export) and K1 (Import) verification.
• Administer Irrevocable Letter of Credit (IRC LC), ensuring timely and accurate submissions while avoiding discrepancies.
• Oversee stock collection from suppliers' factories to warehouses and arrange direct deliveries to customers based on packaging requirements.
• Arrange stock collection from manufacturer premises to third-party warehouses, ensuring proper unloading into tanks, drums, flexibags, or isotanks without shortages or delays.
• Arrange laboratory testing for product samples before loading and address quality-related concerns where required.
• Arrange export shipments based on Incoterms, including EXW, DAP, FOB, CFR, and CIF.
• Personally handle the legalization process for Iraq shipment compliance at the Iraq Embassy.
• Oversee the entire DG (Dangerous Goods) shipment process, including packaging, documentation, labelling, regulatory compliance, transportation, and shipping line approval.
• Coordinate with freight forwarders, surveyors, customs authorities, hauliers, vendors, manufacturers, and government agencies to ensure compliance with customs regulations and smooth shipment execution.
• Arrange container movements based on free time and ensure submission of shipping documents before closing time to prevent shipment delays.
• Handle full sets of import/export shipping documents, including Commercial Invoices, Bills of Lading, Packing Lists, Certificates of Origin, Insurance Certificates, Health Certificates, Halal Certificates, Certificates of Analysis, Certificates of Conformity (Iraq), and Non-Wood Certificates.
• Maintain accurate filing of shipping documents for audit compliance and record-keeping.
• Ensure customer-specific packaging and shipping markings are applied according to shipment requirements.

Quality Automation Project Research Trainee, QA - Top Glove Corporation Berhad

(2022-03 - 2022-08)

• Develop additional quality testing methods and systems for incoming, in-process & finished products to prevent the production of defective products.
• Review and improvise current testing method & quality control system for incoming, in-process & finished products focusing on NR Latex.
• Conduct market research on QA & QC control systems & advanced testing equipment for rubber industry & other manufacturing industries.
• Develop Quality Testing and Specification of Incoming Aloe Vera QM 200X.
• Develop Total Solid Content (TSC) testing of Bulk Tank NR Latex using NIRS.
• Develop Quality Testing of Incoming Calcium Stearate for Powdered Free Coagulant project. Validate and Expand Calibration of Dry Rubber Content (DRC) Integration.
• Development Quality Testing of spindle and speed selection for viscosity using Brookfield Viscometer. Validate and Expand Calibration of Alkalinity Integration.
• Conduct testing for Volatile Fatty Acid (VFA) testing.
• Conduct lab scale testing for compound latex to observe the effect of different acidity towards sulphur vulcanization system.

BS Bachelor of Science with Honours - Nuclear Science - National University of Malaysia, UKM (2018 - 2022)

FDN - Physical Science and Computer Science - Labuan Matriculation College (2017 - 2018)