Sandi Hsu

I personally like to interact with others in a friendly and appropriate manner, helping maintain with positive way, managing guest needs and requests, resolving issues professionally. I also have good time management skills to stay on tasks when it should be.

Guest Relations Agent - Hilton Dubai Al Habtoor Hotel - Dubai

(2024)

• Prepare for the VIP guest amenities. Provide extra attention, discretion and specialized services for VIPs.
• Assist guests' check ins and outs with processing payments, issuing room keys.
• Deliver mails and messages.
• Act as the main liaison, between guests and the hotel, welcoming them upon arrival and serving as a go-to resource throughout their stay.

Receptionist - Al Ghazal Golf Club

(2024 - 2025)

• Provided waiting times to guests who are not prebooked.
• Provided personalized service and assistance for large parties of guests and VIPs.
• Answered phone calls, registered members, managed membership cards
• Ensured cleanliness and hygiene standards are met in the reception area.
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.

Receptionist - Seven Star Hotel

(2020 - 2022)

• Answered telephonic and in-person queries related to hotel services and resolved any issues.
• Processed guests' check ins and outs.
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.

Customer Service - Shwe Nay Kyi Travel & Tour

(2018 - 2019)

• Planned and sold transportations, accommodations, insurance and other travel services.
• Cooperated with clients to determine their needs and advising them appropriate destination, travel dates and costs.

High School Diploma - Mother's House Education Centre (2006 - 2017)

Manage System Training - The University Of Computer Studies (2020-12-07)

DELF A1, A2, B1 - France - Institut Français De Birmanie (2022 - 2024)