Sapna Dhanik

Qualified IT professional with 4+years of total experience. Excellent verbal and written communication skills-able to present information, issues, status in a clear and concise manner. As much as I’m into data manipulation, it’s the analysis of data that really gets me going.

I like to explore the relationships between numbers and translate digits and spreadsheets into stories. I just love the whole process of gathering and interpreting data from a variety of sources to help the organization improve the quality of sales and enhance the customer experience.

Nikqik Technologies Pty Ltd

Oct 2022-Present

Designation: Associate Consultant

Key Responsibilities:

ü Responsible for day-to-day management within the platform.

ü Developing ServiceNow software solutions using JavaScript.

ü In-depth knowledge of the technical implementation of change management, incident management, Service Catalog, Reporting and Integrations.

ü Create and configure Notifications, UI pages, Script Includes in ServiceNow.

ü Creates and maintains process and knowledge documentation for team and users.

ü Manage the set-up, administration and configuration of field system support applications and tools.

ü Worked on creating and modify Service Catalogs and creating, implementing workflow designs as per requirement.

ü Designed and implemented new functionality using UI policies and Data policies.

ü Worked on creating users, roles, groups and load the data to ServiceNow using import sets on daily, monthly or request basis.

ü Collaborate with team members to look ways to improve enterprise problem related processes.

ü Creates views and reports as needed to illustrate service performance and demonstrate business value.

2. Forward Technologies Pte Ltd Jan 2019- Aug 22 Designation: Manager

Key Responsibilities:

ü Part of planning and business analytics team.

ü Worked on accounts data to generate tables, listings and graphs using Excel.

ü Worked on accounts data to analyze sales, Revenue and provide bi-weekly reports to the management.

ü Analyzed accounts data to provide useful information forbusiness planning.

ü Data analysis on Excel/Python and deliver insights to higher management.

ü Prepared reports according to the business problem requests obtained from upper managements of the company.

ü Generating Daily/weekly/monthly reports and creating Dashboards as per Marketing Teams’ or different department requirements.

ü Coordinated with other departments i.e., order fulfillment, Logistics by solving their ad hoc request.

ü Responsible for Data Analysis and number crunching on the data. Extensively used tools SQL/EXCEL and POWER BI.

3. Web Smith Technologies Pvt. Ltd, MUMBAI September 2013 to November 2013 Designation: SEO Executive

Key Responsibilities:

ü To upload Articles ü Worked on My Blog Guest ü Handles Outreach Panel and Galleries ü Guestpostingservices.

ü EmailMarketing

4. Creative Lipi Webtech Pvt. Ltd Aug 2012 - March 2013

Designation: SEO Executive

Key Responsibilities:

ü To handle on-page SEO.

ü Scripting Articles, long and short descriptions.

ü Keywords Research & Analysis ü TrafficAnalysis ü GeneralDescriptions ü OnlineReputationMonitoring

• ü Meta Tag & Meta Description, Social Bookmarking, Guest Post Submissions, Video Submissions.

Completed master’s in computer applications (M.C.A) 2009-12 from “Guru Jambheshwar University of Science and Technology, Hisar” with 7.8 CGPA

Completed B.SC In “Applied Computer Science” with 62% marks from July 2005-2008 in “Deshbandhu Gupta College”, affiliated to “Delhi University, Delhi