Sarah Vaishna

The key strengths that I possess for success in this position include, but are not limited to, the following:

· Analytical and project management skills

· Creating a positive working environment

· Strong communication skills

· Meticulous

· Excellent team player

· Organized and systematic

· Ability to work under pressure and problem-solving skills

You will find me to be logical & objective, firm-minded, thorough and reliable, the type of person on whom your customers and your organization can rely. I also have a wide breadth of experience of the type which gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. I am confident that I am able to contribute positively to the organization. Please see my resume for additional information on my experience.

•Manage the service QA framework as per service industry norms, including the design and execution of all QA-relevant grids.

Monitor all quality assurance metrics across assigned regions/products, and conduct calibration sessions across time zones for global teams and vendors on a monthly basis.

Collaborate with vendors across service programs, standardize, train & execute on QA frameworks.

Conduct and assign Re-audits on vendors to ensure the standard of quality is consistent.

Overall POC for Quality Framework.

All newly hired QA across TIKTOK & vendors will go through Calibration and accreditations with me first before they start doing any audits.

•Ensure the Dashboard is updated on a monthly basis to showcase the monthly trends to the respective team lead and ensure coaching is done for poor performing agents.

Bachelor of arts - Graduated from Edinburg university