Senior fraud analyst at Aziro technologies (2025-03 – Present)
Bakkt customers booking flights, hotels, gift cards, apple products and etc., by using Bakkt loyalty points and international bank cards through Bakkt website.
- Observe customer international transactions to identify fraudulent activity such as account take over, E-commerce fraud, Chargeback fraud, BIN attack, Card theft fraud and similar other risks.
- Monitor and analyse international payment transactions in real-time to detect unusual patterns, high-risk behaviour, or suspicious activities by using Payment gateway tools, SQL, Python.
- Identify fraudulent transactions and cancel them from further processing the order.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Determine existing fraud trends by analysing accounts and transaction patterns.
- Identify system improvements and design fraud control strategy to prevent fraudulent activities.
- Assist in identifying process improvement opportunities and methods for streamlining processes.
Lead Analyst at Lycatech services (2021-09 – 2024-12)
Monitor real time online Lycamobile recharge, flight booking, money transfer, eshop lyca websites transactions queues and identify high risk transactions.
- Monitor real time online Lycamobile recharge, flight booking, money transfer, eshop lyca websites transactions queues and identify high risk transactions.
- Assess the risk level of flagged transactions, analysing various indicators such as transaction amount, location, user behaviour to determine potential fraud by using Payment gateway tools.
- Conduct detailed investigations into suspicious activity, gathering relevant information.
- Prepare reports on fraud trends, mitigation efforts, chargeback, refund & financial impact.
- Document findings, incidents, and actions taken in response to fraud alerts, maintaining detailed records for regulatory compliance.
- Identify gaps in existing processes and recommend improvements to enhance fraud detection.
- Process improvements in data collection, analysis and produce reports, dashboards, and visualizations for stakeholders to ensuring insights are accessible and relevant.
Fraud Analyst at HDB financial services (HDFC Bank) (2015-12 – 2021-09)
Monitoring real time Hdfc bank online and swipe transactions based on the authentication as well as authorization levels to prevent and detect frauds.
- Monitoring real time Hdfc bank online and swipe transactions based on the authentication as well as authorization levels to prevent and detect frauds.
- To analyse and study in detail the pattern of frauds and recommend new tools, technique for fraud prevention and detection.
- Highlight the suspicious fraud transactions and create SAR to concern team.
- Observe high risk card present and card not present transactions and identify fraudulent activities such as online fraud, counterfeit, chargeback, card theft, account takeover fraud and others.
- Block and unblock the card, merchant id, device id based on the investigation report.
- Review AML/KYC regularities based on the customer profile and monitor international travel plans.
