Selbin John

I am an experienced and highly driven individual eager to take on leadership opportunities in customer service and sales. With strong skills in time management, teamwork, and communication, I am committed to delivering exceptional service while effectively managing store operations. Customer-focused professional with over 8 years of experience delivering exceptional service, resolving complex issues, and building strong client relationships in fast-paced environments.

Fast-food crew member at Tim hortons (2016-11 – 2021-12)

• Provided friendly and efficient service, ensuring customer satisfaction
• Operated kitchen equipment safely and efficiently
• Collaborated effectively with team members to ensure smooth operations
• Cash handling and point-of-sale (POS) experience
• Time management and multitasking

Supervisor at Tim hortons (2021-12 – 2025-02)

• Managed day-to-day operations of a fast-paced urban eatery, consistently maintaining high levels of customer satisfaction and kitchen efficiency.
• Ordering supplies and maintaining inventory levels
• Ensure compliance with health and safety regulations.
• Helped managers train new staff
• Implemented a new scheduling system that reduced labour costs by x%
• Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability.
• Awarded employee of the month several times for consistently exceeding sales targets and providing fast customer service.

Grade 12th – St joseph higher secondary school (2013-06 – 2015-04)

Diploma in Automation and robotics – Centennial college (2015-08 – 2017-07)

Diploma in tourism and hospitality management – PSB Academy (2025-07 – 2026-03)