Vice President, Asian Compliance Office - MUFG Bank - Singapore
As a compliance project manager, involved in implementing AML CFT and Sanctions Policies and Procedures, system enhancements and assisting with Centralizing of operations for the Asia Pacific region. Responsible for delivering Core Compliance Enhancement Project for the APAC region while closely interacting with Tokyo, EMEA and Americas.
- Support drafting and implementation of action plans to address Audit, DFS monitor visits
- Address clarifications on Group Policies from Unit compliance, Country FCC on the policy and Procedure by directly working with each group as well as with Regional Sanctions Head
- Implement core compliance enhancement projects covering core compliance requirements
- Successfully completed implementation monitor driven action plans for MUFG APAC region for Sanctions Compliance
- Implemented Center of Excellence for the MUFG Bank for Asia Core compliance functions
- Worked closely with branch compliance to implement core compliance policy requirements, risk assessments, functional standards
Director, Sanctions Project Manager – Group FCR - Standard Chartered Bank - Singapore
(2014-06 - 2016-11)
Involved in implementing Group AML CFT and Sanctions Policies and Procedures to entire Group.
- Liaise with Group Business (Cash and Trade), Countries and Regional Heads in identifying and addressing the gaps in existing system/process
- Address clarifications on Group Policies from Group Engineering, HUBs, RSAs, Country FCC on the policy and Procedure by directly working with each group as well as with Group Sanctions Head
- Prepare, review and Submit Group Dispensations for identified gaps by analyzing existing gaps and planning risk mitigation
- Successfully completed Gap Analysis in existing process for Transaction Banking, Group FCC, and country/regional FCC across Retail, Commercial and Corporate and Institutional Customer Segments
- Successfully completed Implementation of AML / Sanctions Policies and Procedures across Group offices
- Analyzed third party suppliers to prepare a detailed analysis of all challenges involved in Supplier Screening and to provide key drivers for possible interim and strategic solution
Associate Consultant – Compliance Programs - Bank of America Merrill Lynch - Singapore
(2013-01 - 2014-05)
As part of Country expansion programs, BAML sponsored a challenging initiative to become locally incorporated bank in China. Lead 3 of 5 work streams of China Inc Program, while managing $8 Million USD budget and all aspects of Program Management. In addition, managed and implemented end to end solutions for various work streams including Compliance, AML, CDD, OFAC, Sanctions, KYC processes and Regulatory Projects in Merrill Lynch.
- Lead 3 of 5 work streams of China Inc Program, while managing $8 Million USD budget, while managing all aspects of Program Management
- Develop BRD for Procurement to enable conversion of Business Requirements to Technology inputs
- Manage Stakeholders including Product, China Operations, China compliance, Steering Committee and Users
- Developed a Blue Print of interactions of Core Banking system with more than 50 Channels (Payments, Trade and GMO) to segregate China Data
- Analyzed impact of segregating China Data to core banking system and devised suitable Build, Test and Implementation plan by conducting JAD, Requirement and Test workshops
- Conducted workshops in Shanghai and JAD in Singapore to gather business requirements from Key Business Stakeholders, China Operations, Products, Technology and Compliance
Assistant Consultant – Business Enablement, Transformation Programs - Bank of America Merrill Lynch - USA
(2010-05 - 2012-12)
Tech project manager for Bank of America Customer System (Core Systems for Retail Banking). Responsible for owning and managing teams across US, Mexico, Chennai and Hyderabad, while generating monthly revenue of $1 Million USD.
- Own and manage teams across US, Mexico, Chennai and Hyderabad, while generating monthly revenue of $1 Million USD
- Project planning, WBS and milestone tracking, resource acquisition, training, mentoring and performance reporting, scope and schedule management (through prioritization meeting) and cost budgeting (through Clarity, PMT, PCM tools)
- Risk assessment and mitigation and governance reporting (4blocker, Risk Issue Log, etc.)
- Prioritization, voice of customer survey, production release communication and Business validation of implementation
- Foster customer loyalty by ensuring that the client fully utilizes the solutions and services provided by TCS, while managing client engagement services and solution implementations effectively
- Managed E-commerce (Business Enablement), Tech Transformation and customer conversion projects for a group of 15 related core banking applications
- Successfully implemented Customer and Deposit Conversion Programs worth $10 Million USD
- Successfully delivered 30-40 initiatives / Release for the Group of Customer Applications
IT Analyst – Customer Relationship Management for Retail Banking Clients - Bank of America - Mexico
(2008-07 - 2010-04)
Mexico was a new TCS-Bank of America Offshore Delivery Center after Uruguay. TCS-Bank of America operation was to be setup from scratch.
- Setup of Spanish Voice Response application, Lean CSR application, Spanish Online Banking support team and Accessibility support team in Mexico
- Setup Offshore Delivery Center in Mexico and migrate projects from India, Uruguay and US to Mexico
- Report process improvements, team performance and agreed service levels
- Develop and recommend service, process improvements as well as change and incident management
- Devised an End to End re-engineering solution for Voice space that resulted in savings worth $2 Million USD per Release
- Responsible for developing and recommending service and process improvements as well as change and incident management
- Responsible for reporting on process improvements, team performance and agreed service level
IT Service / IT Consultant / Tech Analyst - Bank of America - USA and India
(2003-11 - 2008-06)
