Sharmaine Tan

Hi, I have 9 months of internship experience in e-commerce. One fun fact about me is I started my own fashion jewellery business in 2011. Now I enjoy growing networks for businesses!

Business Development Intern at Shopee

• Onboarded 40 new minimarts, small retailers as Service Points (SPs), from leads provided by acquisition team. 
• Managed 50 accounts and monitored their performance such as inbound and outbound rates to ensure consistency in service standards 
• Reduced the monthly late parcel scan-ins of my accounts by 20% with mass messaging 

• Packed gift boxes and tagged them accurately to ensure the correct items are picked up daily 
• Reduced the monthly late deliveries by more than 60% 
• Proposed and tested out a new delivery channel for potential cost savings and smoother operations 
• Resolved customer complaints and performed service recovery
• Presented to the country manager key operational and customer trends, pain points and areas of improvement from customers
• Experienced in using multiple platforms to provide customer service (WhatsApp, Facebook, Instagram, phone, and Gmail)

Bachelor of Business Management at Singapore Management University. Graduating student in May 2023.

Diploma in Business Management (Merit) with specialization in Supply Chain Management at Nanyang Polytechnic.