Network Technician
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A jovial and affable individual but strict and disciplined whenever necessary
January 2022 - Present
Participate in network maintenance standby duty rotation that is assigned by the Team Lead.
Ensure SLA Level is achieved for all single fault cases.
Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
Attend daily customers’ fault calls assignment when not in standby.
Attend preventative maintenance.
New assignment by Ops manager or TSM when needed.
Any other tasks as assigned by Supervisor/Manager
February 2021 - January 2022
NCS Desktop Engineer (Tanglin Secondary School)
Responsible for performing first level troubleshooting support for problems related to computer hardware/software and application systems in the schools.
Perform basic administrative support, asset management and routine IT housekeeping services.
Liaise with vendors on the computer and network problem and ensure proper follow-up and resolution is achieved.
Provide support to facilitate related issues in school’s computer labs and classroom, such as power/utilities, UPS, projector, visualizer, and iPad.
January 2020 – February 2021
IBM Deskside Support• IMAC/Deskside Engineer • IBM Corp
[Alexandra Hospital]
Level 1 & 2 troubleshooting and problem resolutions
Provide technical and operations support
Installation/Movement/Addition/Change software & hardware
Provide on job training for new IT staff through peer-to-peer mentoring In charge of updating/configuring daily lists of outdated antivirus in the institution [Symantec Endpoint Protection]
Handling of IT requests such as loan unit requests and new hire deployments
Cloning of laptops/desktops using latest version of MDT
August 2018–December 2018
Project Coordinator• Recording Assistant • Speech Ocean PL
Supervising & guiding clients on operating audio recording machines
Monitor & ensure smooth audio frequency/wavelength during recording session
Singapore Media Academy, Singapore [October 2019-December 2020]
Hua Yi Secondary School [January 2008-December 2012]
