Sonal Sharma

I am a versatile IT Professional with a diverse background, specializing in managing the digital aspects of various industry domains, including manufacturing, clinical, education, government agencies, and trading and logistics. My career journey has been marked by a profound wealth of expertise and a commitment to continual learning.

My skill set encompasses a wide array of areas, including proficiency in computer languages, operating systems, vendor and project management, and ITIL-based support. I have capably navigated the development-to-support continuum, consistently delivering inventive solutions. My core proficiencies include Web Development, .NET Platform, Java, Open-Source platforms, RDMS, SQL, and ITIL.

Most recently, I customized and implemented a Trading and Logistics platform with multi-lingual capabilities, serving numerous countries in Asia.

My high motivation and resourcefulness are at the core of my approach to work. I am deeply committed to design thinking and continual learning, as evidenced by my ongoing enhancement of skills, including elementary proficiency in Python and certifications in SAP SD and Web API. My proven ability to fabricate and deliver innovative and cost-effective solutions has contributed significantly to revenue growth and cost savings.

Examples include the development of a cloud-based receipt-generating system and the automatic electronic submission of tax returns to IRAS.

My key functional strengths include being a Certified Scrum Master (CSM), possessing ITIL Support qualifications, being an AWS Solution Architect, having a Professional Diploma in Leadership and People Management, having experience in Digital Transformation, Process Improvement, Project Management, Risk Management, Stakeholder Relationship Management, Strategic Planning, Team Leadership & Development, Technical Support, Vendor Management, Web Development, and Software Development.

In 2018, I successfully launched 'Veciq,' a digital advertising platform for small-scale retailers under the entity Rohojaas (A sole proprietorship). My career is marked by a relentless pursuit of excellence and innovation in the digital realm. Let's connect and explore opportunities to collaborate, share insights, and drive forward-thinking solutions in the IT industry.

System Analyst Manager | The Scoular Pte Ltd. Jun 2022 – Oct 2023

Responsibilities

• Spearheaded the management of a recently launched ERP application tailored for APAC operations.
• Led the technical aspects of the ERP Application's introduction in the APAC region, which represents a pivotal transformation for the Finance, Trading, and Logistics departments.
• Successfully bridged the gap between diverse and evolving business and reporting requirements, including addressing complex multilingual demands, to align with business expectations while harnessing the capabilities of the chosen vendor.
• Provided unwavering support and guidance for day-to-day operations in APAC countries, fostering seamless integration with the US headquarters. This application is closely interconnected with Global Financial reporting tools, including D365, relied upon by senior management.
• Proactively promoted and facilitated the adoption of the newly launched ERP application among users, instilling confidence in its capabilities. This transition involves migrating from traditional standalone operational management tools like Excel to a more streamlined, process-oriented ERP application.

key Contributions & Achievements:

• Successfully orchestrated the launch of the Saas-based ERP application, known as EKA, in four countries across the APAC region. This deployment encompassed addressing regional language requirements and compliance with local legal standards.

Project Implementation Specialist | Janison Pte Ltd. Dec 2019 – Jul 2021

Responsibilities

• Managed Exams Assessment and Marking applications for multiple clients, ensuring efficient operations.
• Led UAT, PROD rollovers, and application releases, from development to deployment.
• Handled technical issue escalation, provided prompt resolutions, and maintained operational continuity.
• Maintained SLAs and led Support Project initiatives for improved system performance.
• Provided guidance to the development team, facilitating seamless operations.
• Integrated Janison's software with other applications based on customer requirements.
• Supported live business operations, including national exams, and ensured software reliability.
• Utilized tools like JIRA, Confluence, AGILE, and Dynatrace for efficient project management.

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key Contributions & Achievements:

• Successfully managed and implemented critical integrations with other applications, responding to unforeseen challenges presented during the COVID-19 pandemic. This proactive approach ensured the application met the evolving needs and regulatory requirements, even during challenging times.

IT Consultant (Project Manager Role), contracted | Govtech Mar 2019 – Oct 2019

Responsibilities

• Demonstrated exceptional project management skills by successfully overseeing a complex Audit project involving seventeen ICT applications. Effectively managed communication with stakeholders, implemented stringent controls, and crafted comprehensive documentation for Government officials.

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key Contributions & Achievements:

• Skillfully negotiated with Audit companies to resolve ambiguities in the Tender document related to lines of code audit. This negotiation effort clarified the scope of work, ultimately preventing excessive billing and cost overruns.

Sr. Analyst and Software Manager | Syneos Health Oct 2012 – Apr 2018

Responsibilities

• Led the successful deployment, configuration, and optimization of clinical applications, including critical phases like User Acceptance Testing (UAT) and SOP development.
• Procured and configured cloud solutions, including virtual servers, load balancers, and auto-scaling capabilities, to support cloud-based applications.
• Developed customized programs on the .NET platform, ensuring compliance with CDISC ODM 1.3 standards and rules while invoking Web Services API.
• Provided 24/7 technical support to end users, maintaining software applications' continuous operation and optimal performance within SLA and ITIL standards.
• Collaborated closely with vendors, conducting proactive training sessions to enhance incident management capabilities and troubleshoot implementation processes.
• Assumed responsibility for strategic planning, budget management, and the formulation of procedures to improve application support and resource planning. 

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key Contributions & Achievements:

• Successfully implemented round-the-clock support and configured clinical research-related software applications on a global scale. Collaborated effectively with teams spanning the APAC, EU, and US regions during the tenure at Syneos Health (formerly known as INC Research) in 2013. 

Software Development Manager | Figr Pte. Ltd., Singapore Aug 2011 – Apr 2012

Responsibilities

• Led the software product development efforts, driving the creation of innovative features to enhance the online customer experience through web services.
• Provided strategic leadership to a startup team, leveraging Google Workplace and other office tools, including open-source Ubuntu, to optimize workflow and productivity.

key Contributions & Achievements:

• Cloud-Based Receipt System: Designed and delivered a cloud-based receipt generating system with advanced data analysis and reporting capabilities. This project was completed within strict timelines and budget constraints, resulting in significant cost savings for the company in 2012.

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Senior System Analyst | Deloitte & Touche, Singapore Dec 2004 – Mar 2011

Responsibilities

• Developed and managed a state-of-the-art tax computation system, ensuring compliance with evolving taxation rules and requirements.
• Designed and implemented applications to adapt to ongoing changes in taxation rules, collaborating closely with tax managers and IT engineers to ensure timely project completion.
• Engineered software programs to automate the generation of tax forms in XML format used by the Inland Revenue Authority of Singapore (IRAS). Facilitated their seamless transfer to IRAS systems via File Transfer Protocol (FTP).
• Analyzed business requirements and provided innovative solutions to tax consultants, effectively addressing complex tax challenges.
• Demonstrated leadership by guiding junior and fellow developers, actively shaping the overall system architecture using Microsoft .NET technologies.

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key Contributions & Achievements:

• Contributed significantly to the company's revenue by delivering an innovative solution that enabled automatic electronic tax return submissions to IRAS (Inland Revenue Authority of Singapore) in 2010-2011. This initiative streamlined processes and enhanced efficiency.
• Played a pivotal role in leading and completing projects throughout the Software Development Life Cycle (SDLC), ensuring the delivery of high-quality solutions that met client requirements and expectations.
• Recognized for outstanding performance and promoted to a senior position in 2009, reflecting dedication, expertise, and contributions to the organization.

Freelance software developer | Tricycle Media (S) Pte Ltd., Singapore Apr 2004 – Jan 2005

Analyst Programmer | Nippon Express (S) Pte. Ltd., Singapore Apr 2001 – Feb 2003

Analyst Programmer | Panasonic Avc Networks Singapore Pte. Ltd., Singapore Jul 2000 – Jan 2001

Officer | Tata Engineering Pte Ltd., India (Joined As Trainee On Ojt) Jan 1998 – Nov 1999

Professional Certification | Courses | Training | Memberships

Certified Scrum Master 2021

Professional Diploma in Leadership and People 2021

Professional course in Machine Learning from SMU 2020

AWS Certified Solution Architect - Associate 2019

AWS Cloud Practitioner Essentials: Core Services 2018

NICF-Architecting Software Solutions (SF) 2018

Post Graduate Diploma in Information Technology and Management, All India Management Association, India 1999

Master of Commerce, Chhatrapati Shahu Ji Maharaj University, India 1999

Bachelor of Commerce, University of Lucknow, India 1995