Soon Khoo

With extensive experience in Presales Management across the data centre infrastructure and real estate development sectors, I specialise in developing and delivering technically robust solutions for complex, mission-critical environments. I have a proven track record in managing projects from concept development and technical solution design through to successful execution and delivery. My expertise covers Data Centre Critical Environment projects, including building M&E systems, electrical and mechanical infrastructure, HVAC, fire protection, ELV, architectural, structural, builder’s works, and interior design.

I am experienced in multidisciplinary technical coordination, design integration, value engineering, cost optimisation, risk management, quality assurance, and project delivery. A strong technical leader, I have successfully managed multidisciplinary teams and coordinated with consultants, contractors, vendors, and stakeholders to resolve complex engineering and interface challenges. I focus on delivering reliable, maintainable, scalable, and operationally resilient solutions while meeting client requirements, technical standards, cost objectives, and project timelines.

Customer Success Manager - Singtel Nxera – Data Center Operator

(2026-02 - 2026-07)

• Build and maintain strong relationships with clients, stakeholders, and key decision-makers.
• Serve as the primary point of contact for customer inquiries, concerns, and escalations.
• Conduct regular business reviews and customer meetings to understand operational needs and future plans.
• Ensure high customer satisfaction and long-term retention.
• Coordinate with internal teams such as operations, engineering, facilities, network, security, and support teams to ensure smooth service delivery.
• Support onboarding and implementation of new customers, including migration and deployment activities.
• Monitor service performance and ensure compliance with Service Level Agreements (SLAs).
• Manage customer requests related to colocation, connectivity, power, cooling, and infrastructure upgrades.

Presales Manager; Presales Senior Engineer - Newtech Technology (South Asia) Pte Ltd – Data Center System Integrator; OneAsia Network Limited – Data Center Operator

(2007 - 2026-01)

• Provide data center turnkey solutions. Provide technical support for green field, brown field. Fit-out works for white space private vaults and colocation.
• Manage/ coordinate with M&E consultant, architect, contractor, OEM vendor/ supplier.
• Presales support to sales team and lead in tender activities. Support sales team on customer’s enquiries for RFP/ RFQ.
• Understand customer requirements, project scope, technical specifications, IT power requirements, capacity, and redundancy requirements.
• Prepare preliminary cost estimates for M&E infrastructure implementation and support commercial proposals.
• Proposed conceptual design of data center layout and M&E infrastructure configuration.
• Develop data centre solutions in accordance with TIA-942 and Uptime Institute standards.
• Gather technical information and prepare detailed proposals for colocation data centres, including white space, grey space, and associated fit-out requirements.
• Proposed of various M&E critical systems (e.g. Liquid Cooling, UPS, Electrical, Fire Protection etc).
• Products selection and sizing for product such as UPS, Batteries, CRAC/ CRAH etc.
• Provide data center cooling design improvement solution and implementation.
• Support project team during the project execution. Join site inspection to ensure the quality and progress of construction works on site.
• Working with internal and external stakeholder. Work closely with cross-functional team throughout the project cycle.
• Conduct tender interviews, technical evaluations, and tender presentations with clients and stakeholders.
• Evaluate sustainability considerations, including energy efficiency, operational performance, lifecycle durability, and cost effectiveness.
• Develop project scope of works, specifications, and Bills of Quantities (BOQ) in coordination with the Quantity Surveyor (QS).
• Request for quotation from various vendors and contractors.
• Review and evaluate quotations, conduct technical comparisons, and shortlist suitable vendors and contractors.
• Coordinate and liaise with consultants, contractors, vendors, and suppliers throughout the project development process.
• Prepare technical, commercial, and evaluation reports for management and client review.
• Vendors selection and engagement.
• Assist project team define contractor’s scope of work during construction.
• Assist in prepare project schedule, organisation chart and tracking material status.
• Assist to review MOS, RA, SWP, CX-MOS.
• Assist to monitor long lead time equipment delivery status.
• Identify the potential critical path of project.
• Make sure obtained authorities approval and clearance.
• Assist in change management.
• Assess contractor’s performance.
• Verify variation order and abortive works.
• Support the team for Testing & Commissioning SAT, IST/ HLT.

Project Manager - C&W Services – Managing Agent (IFM)

(2021-04 - 2022-02)

Project – Office, M&E services, Internal & external infrastructure

• Project lead and full in-charge of various building’s A&A renovation works.
• Manage Architects, M&E consultants, contractors, vendor and suppliers.
• Handle ROM cost, call tender, contract management, project management, budget control, risk management and quality control.
• Manage and monitor main contractor work schedule, progress, quality, safety etc.
• Conduct meeting with user and owner.
• Conduct meeting with consultants and main contractor.
• Carry out site inspection and factory inspection.
• Review shopdrawings, and provide technical advise.

Architectural Manager - Singapore Engineering & Construction Pte Ltd – A1 Main Contractor in Building Construction

(2020-03 - 2021-04)

Project – Singapore Management University A-South 3

• Handle full set of architecture shopdrawings for submission and obtained approval.
• Ensure all samples to be submitted and obtained approval.
• Arrange and construct mockup for benchmark and obtained approval.
• Provide solutions for architecture detailing and interfacing issues.
• Workout MOS for architecture construction details.
• Make sure all architecture designs are meet the authority requirements.
• Carry out regular weekly site inspection to ensure site works are built according to design.
• Attend to all architecture works related meeting.
• Coordinate with building owner, architects, consultants, subcontractors and suppliers.
• Manage the architecture design team.
• Prepare and submit all relevant architecture works reports.

Project Director; Project Manager - Yuanda (S) Pte Ltd – Building Architectural Construction

(2014 - 2018-10)

Projects - Marina One Mixed Development (Residential, Office & Commercial), Robinson Tower (Office & Commercial) Notable project - Marina One M+S Mixed Development (more than 156 million) 3.5 years project duration A project comprising of 2 x 30 storey high-rise commercial office towers and 2 x 34 storey high-end residential blocks (1043 units). I have led a team to manage the project from initial construction stage till completion. A quality project delivered within tight schedule successfully.

The scope of works involves construction of unitised curtain wall, full glass lift shaft, glass roof crown, link bridge envelope, balcony envelope, microclimate louver bowl, performance louvers, external wall cladding, railing and etc. Successful increase the profitability of project due to adopted excellent skills in operations management.

• Identify and analyse critical success factor of the project.
• Implement strategies to attain company goals.
• Involve in tender project and execute project.
• Project Initiation - Create project charter and project execution proposal.
• Project Planning - Time schedule, operating cost, resources, equipment use, quality plan, and risk assessment.
• Project Execution – Establish project team, identify and implement scope activities, keep site progress on track, identify and optimise the project critical path, monitor material status, verify progress claim, identify VO, implement quality control, carry out inspection activities and site safety preventive measures.
• Project Completion - Customer acceptance and project close-out, to ensure stakeholders with positive benefits.
• Overall in-charge of project and decision making from inception till completion (Design – Procurement - Manufacturing – Logistic – Construction/ Installation – Completion – Maintenance).
• Negotiate and coordinate with developer, architects, consultants and contractors.
• Manage design team and provide technical advice, and issue design change request.
• Make sure obtained authorities approval and permit.
• Handle cost management in budget preparation, budgetary control, target progress claim in-line with S-curve planned and report to top management on monthly forecast.
• Project resources planning and deploy of manpower, materials, tools and facilities.
• Project quality management in manage RTO and QAQC team to ensure the quality of works. Carry out factory inspection to ensure products fabricated according to design specification. Carry out construction site join inspection with consultant and RTO to ensure items were installed according to approved design drawings and engineering design.
• Project risk plan and manage, qualitative and quantitative risk analysis, identify uncertainty risk and mitigate risk of project.
• Project procurement management with track and monitor throughout the supply chain process.
• Tendering subcontractors through process review design intent, develop scope of works, verify BOQ, call tender, review quotations, conduct tender interview, carry out site survey, and assess subcontractor’s performance.
• Project administration and documentation control.
• Lead team to supervise site progress in related to site coordination, arrange site construction/ installation works, site walk and site inspection. Prepare weekly progress report. To tackle all kind of site changes and constraints occur.
• WSHE assessment and implement preventive measures.
• Carry out rectification of defective work.

Senior Designer - LHL International Pte Ltd – Building Architectural Construction

(2005 - 2007)

Projects - City Square Residential, Greenwood Residential and HDB Apartments

• Responsible for conceptual, design and shopdrawings.
• Responsible to deal with consultant, and obtain design approval from consultants.
• Provide technical support to construct performance & vision mock-up.
• Negotiate and coordinate with developer, architects, consultants and contractors.
• Handle material procurement, material take off, track and monitor material procurement status.
• Handle ST shopdrawings submission to BCA.
• To obtain authorities approval and permit of shopdrawings submitted.
• Provide technical support to resolve site installation constraints and manufacturing constraints.
• Conduct WIP meeting, and technical meeting.
• Lead a group of drafters.

Designer - Merdeka Construction Pte Ltd – Building Architectural Construction

(2001 - 2005)

Projects - Maidera Residential, Geylang Residential Apartments, AMK Ave 1 Semi Detached Houses Development and Bungalow Houses

Master of Science - Engineering Business Management - Coventry University (2018 - 2019)

Specialist Diploma - Facility and Energy Management - BCA Academy (2020 - 2021)

Diploma - Computer Study - University of Cambridge (2000 - 2002)

Certificate - Building Architectural - Polytechnic Ungku Omar (1996 - 1998)