Soon Ks

Senior IT / EUC Engineer with 23 years of experience supporting enterprise users, Windows environments and endpoint infrastructure. Strong hands-on experience in Microsoft 365, Active Directory, Microsoft Intune, Windows endpoint management, deployment and L2 technical support. Experienced in supporting 2,000+ users, troubleshooting complex endpoint issues, managing IT incidents and participating in Windows migration and device deployment projects.

Multilingual in English, Mandarin, Cantonese and Malay.

IT Support Engineer at Erni Singapore Pte Ltd (2018-01 – Present)

Client: Schneider Electric

• Provide L2 desktop and end-user support for 2,000+ enterprise users across business functions.
• Support Microsoft 365, Outlook, Teams, OneDrive and Office applications.
• Administer Active Directory user accounts and support access-related issues.
• Perform Windows deployment and imaging, including endpoint setup and troubleshooting.
• Support Microsoft Intune enrollment, mobile device setup, endpoint configuration and basic compliance/security management.
• Manage hardware lifecycle activities and IT asset procurement through Coupa.
• Coordinate with vendors and internal teams to resolve technical issues and support service delivery.
• Troubleshoot printer, network, hardware, software and endpoint issues through onsite and remote support.
• Participate in Windows migration and device deployment projects, contributing to improved deployment efficiency.
• Received positive user feedback and maintained high first-call resolution for supported users.

IT Engineer at NetAccess Pte Ltd (2011-01 – 2016-12)

• Provided L2 onsite and remote IT support for enterprise users across multiple client environments.
• Installed, configured and troubleshot desktops, laptops, printers, scanners and network connectivity.
• Supported Windows XP to Windows 7/8 migration projects, including PC imaging, deployment and user data migration.
• Assisted with IT security solution testing, deployment and implementation.
• Coordinated with vendors and internal teams to ensure timely issue resolution while meeting SLAs.
• Supported Schneider Electric users with desktop/end-user support, Lotus Notes administration, certificate troubleshooting and SAP-related requests.
• Managed incidents and service requests using the Remedy ticketing system.
• Supported PMO activities for the SAP Bridge Project, including documentation, scope tracking, quality assurance and infrastructure coordination.
• Supported Rémy Cointreau International with Microsoft Outlook 2010, Microsoft Office 365, Windows environments, user administration and IT asset procurement.

System Administrator / Technical Support at Five Stars Tours Pte Ltd (2009-01 – 2011-12)

• Provided onsite and remote technical support for desktops, laptops and end users.
• Diagnosed and resolved hardware, software, operating system and network issues.
• Planned and executed Windows 7 migration, deployment and user support activities.
• Managed IT hardware/software procurement, licensing and inventory.
• Maintained IT infrastructure and supported Avaya VoIP, CCTV and door access control systems.
• Delivered remote support using LogMeIn and Microsoft NetMeeting and handled critical incident escalation.

Retail Sales Engineer / Technical Support at Corpernicus Pte Ltd (2007-01 – 2009-12)

• Provided technical consultation, product recommendations and pre-/post-sales support for networking and IT solutions.
• Installed and configured LAN cabling, wireless routers, IP cameras and CCTV systems.
• Implemented LAN/WAN connectivity for residential and small business customers.
• Performed onsite technical support, system testing and user guidance.

Sales IT Engineer at STL Computing Sdn Bhd (2005-01 – 2007-12)

• Prepared technical proposals, product specifications and quotations for enterprise IT solutions.
• Provided pre-sales technical support, solution consultation and product demonstrations.
• Assisted customers with hardware, networking and IT infrastructure solutions based on business requirements.
• Coordinated equipment selection, procurement and delivery and supported ad hoc IT projects.

SPM / GCE O-Level – SMK Seri Kembangan