Sri Rishi

Temporary Customer Service Officer / Admin

Talent

Singapore, SingaporeMember since May 15, 2026

Microsoft WordClear verbal and written communicationCustomer service and public interactionTime management and task prioritisationAttention to detail and accuracyTeamwork and collaboration in structured environmentsHandling confidential and sensitive informationAdaptability in fast-paced work settings

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Microsoft WordClear verbal and written communicationCustomer service and public interactionTime management and task prioritisationAttention to detail and accuracy

About

I am a psychology undergraduate currently pursuing my degree while gaining hands-on experience in customer service and administrative roles within fast-paced and structured work environments. Through my experience at IRAS and in the retail sector, I have developed strong communication skills, patience, and the ability to handle responsibilities professionally while working with people from diverse backgrounds. I am confident in managing enquiries, supporting administrative operations, and handling sensitive information with accuracy and confidentiality.

I work well both independently and as part of a team, and I am adaptable to changing situations and workloads. My current role in public service has strengthened my ability to multitask, communicate clearly, and remain calm under pressure while maintaining professionalism. I am also comfortable learning new systems and procedures quickly and taking on additional responsibilities when required.

As someone pursuing psychology, I am interested in opportunities related to social services, psychology support work, customer relations, or administrative functions where I can continue learning, gain meaningful experience, and contribute positively to the organisation.

Experience

Temporary Customer Service Officer / Admin - Inland Revenue Authority of Singapore (IRAS) - Singapore

(2025-01)

I handle live chat and inbound calls, assisting taxpayers with a wide range of tax-related enquiries. I explain procedures and requirements clearly and professionally, ensuring that accurate information is always provided. I work in a high-volume environment where I manage multiple cases concurrently while adhering strictly to data protection and confidentiality guidelines.

For complex or sensitive cases, I exercise judgment and escalate matters to senior officers when required. In addition to customer service duties, I also support administrative operations by processing Singpass applications for foreign users and assisting with ad hoc administrative tasks assigned by supervisors. This role has strengthened my attention to detail, communication skills, and ability to work efficiently in a structured public service environment.

Temporary Retail Assistant - Watsons Singapore - Singapore

(2024-12 - 2025-01)

I assisted customers with product enquiries and basic recommendations while ensuring shelves were well-stocked and organised. I supported daily store operations, including inventory checks and housekeeping tasks. I worked closely with team members to manage customer flow during peak periods and to ensure smooth store operations.