With 20 years of expertise across IT, Telecom, and Data Center domains, I have advanced from Developer to Senior Business Analyst & Project Manager, consistently delivering transformative business and technology outcomes.
- Equinix (2017–2025): Directed business operations and contract lifecycle, driving 25% faster workflows and 50% higher success rates in customer novation.
Leveraged
Salesforce & Siebel to boost client satisfaction 20%. Spearheaded global Agile projects across SDLC, embedding SAFe practices, mitigating risks, aligning vendors, and mentoring high-performing teams.
- Wipro (Client: Singtel) (2016–2017): Led KPI-driven data warehouse design with ETL pipelines, improving delivery turnaround 20%. Partnered with clients for training, scope refinement, and adoption.
- Tech Mahindra (Client: BT) (2013–2016): Designed scalable architectures, executed ETL migrations reducing data loss 95%, automated Siebel modules, and optimized performance.
Delivered training and reusable workflows.
- Starhub (2011–2013): Delivered enterprise apps via SDLC, CI/CD, and performance tuning, ensuring near-zero incidents. Partnered with stakeholders to implement scalable Siebel CRM solutions.
- Tech Mahindra (Client: BT) (2005–2010): Developed advanced Siebel Order Management and EAI solutions, ensuring robust interoperability. Provided mentorship, code reviews, and Agile support to strengthen team capability.
