Steven Wong

High-impact Technical Director and Strategic Delivery Leader with 9+ years directing multi-million-dollar technology modernization, M&A systems consolidation, and organizational workforce strategy across APAC. Proven track record establishing centralized Project Command Centers accelerating deployment throughput by 50%, architecting resource capacity models across multi-project Business Units, and winning enterprise bids through rigorous delivery staffing. Expertise in platform-level operational governance—enforcing change safety compliance, proactive SLA early-warning mechanisms, and end-to-end work order quality.

Dedicated people leader skilled in talent pipeline development and 1-on-1 team enablement. Named ZTE Malaysia Employee of the Year for three consecutive years (2023, 2024, 2025) and honored with the Silver Trainer Award (2025). Certified in Generative AI Platforms (2025), bridging executive organizational leadership with data/AI-driven operational optimization (Cognitive SON).

Seeking Technical

Director, Strategic PMO, or Engineering Leadership roles in Singapore.

Technical Director at ZTE Corporation (2025-04 – Present)

• Project Command Center & M&A Consolidation: Established a centralized Project Command Center (PCC) integrating cross-functional internal units and dozens of external vendor teams; accelerated delivery throughput by 50% and secured stakeholder approval for 79 major projects within a 2-month sprint. Commanded multi-vendor technical consolidation for a national Tier-1 operator merger with zero downtime, earning CXO commendation.
• Workforce Dimensioning & Capacity Planning: Architected dynamic team sizing and resource dimensioning models across the Business Unit's multi-project portfolio; evaluated staffing levels based on network scale, execution lifecycle phases, and technical complexity across 15,000+ nodes to ensure optimal engineering capacity utilization.
• Bidding & Pre-Sales Delivery Modeling: Partnered with the commercial bid management team on major RFPs, architecting delivery resource models, staffing plans, and operational risk buffers based on tender scope to guarantee 100% executable and profitable transition from bid to field execution.
• Platform Governance, Change Safety & SLA Assurance: Served as the technical authority governing platform-wide network change safety and compliance; established proactive SLA early-warning monitoring, customer service standards, and rigorous quality supervision across all technical bulletins, MOPs, and customer work orders.
• Talent Pipeline, Career Pathing & People Care: Spearheaded engineering ladder development, tailoring career development plans to bolster engineer market competitiveness; institutionalized monthly 1-on-1 check-ins across a dedicated quota of team members to understand personal aspirations, resolve friction, and unblock execution bottlenecks. Honored as Employee of the Year 2025 and Silver Trainer 2025.

RAN Technical Manager at ZTE Corporation (2021-10 – 2025-04)

• Honored with ZTE Malaysia Employee of the Year in both 2023 and 2024 for sustained technical program excellence, crisis leadership, and customer delivery.
• Pioneered a nationwide AI-driven energy optimization initiative (Cognitive SON) cutting infrastructure power consumption by 18% in pilot clusters; scaled the automated solution across 6,400+ live sites nationwide with zero performance loss.
• Commanded an emergency nationwide software deployment across 10,000+ live nodes to remediate critical hardware defects, maintaining 99.999% availability under zero-downtime constraints.
• Directed large-scale legacy infrastructure decommissioning, migrating and rehoming 13,000+ nodes to modern platforms without impacting ongoing operations.
• Spearheaded enterprise infrastructure security hardening—the client's global flagship initiative—implementing vulnerability remediation frameworks and securing tier-1 compliance endorsements.

Technical Support Engineer (RAN OSS) at ZTE Corporation (2017-05 – 2021-10)

• Element Management Systems (EMS) Subject Matter Expert; provided tier-3 technical advisory, root-cause analyses, and escalation resolution for enterprise clients.
• Delivered extensive knowledge-transfer workshops to internal engineering staff and client teams on OSS operations, automated node commissioning, and northbound interface (NBI) integration supporting national-scale networks.

Bachelor of Engineering (Honours) in Electronics Majoring in Telecommunications – Multimedia University (MMU), Malaysia (2017-04)