Sufian Yahya

7-month rotational placement across FM, procurement, and MCST operations

Property Management Intern (IWSP) - CBRE

(2025-05 - 2025-12)

7-month rotational placement across FM, procurement, and MCST operations

• Marina One: Carried out daily site inspections across a 30-storey Grade A commercial development, identifying and logging 15+ defects weekly to uphold service standards across building operations
• CBRE HQ: Supported tender evaluation (RFQs/RFPs) for FM contracts valued up to S$500k, reviewing contract documents and assisting in vendor evaluation across multiple service categories
• Visioncrest Orchard: Facilitated communications between management council, residents, and service providers to support daily MCST operations for a 265-unit residential development to keep building operations running smoothly

Customer Service Officer (Part-time) - C&W Services

(2023-04 - 2023-07)

• Handled 40+ incoming calls per shift in a 24/7 customer service hotline and documented key case details to ensure enquiries and service requests were followed up accurately
• Coordinated with internal teams and contractors to arrange follow-up works, track case progress, and keep residents updated until issues were resolved

Property Officer (Full-time) - TPD Facilities Management

(2022-10 - 2023-03)

• Conducted regular inspections of dormitory units and common facilities to ensure compliance with WSH Act and MOM regulations, successfully reducing non-compliance issues by 20%
• Managed maintenance requests end-to-end, including cost estimation, quotation, and work supervision to ensure issues were resolved promptly and Service Level Agreements (SLAs) were met

Bachelor of Engineering (Hons) - Sustainable Built Environment - Singapore Institute of Technology (2023-08 - 2026-05)

Diploma - Integrated Facility Management - Temasek Polytechnic (2019-04 - 2022-05)