Sujen Nair

I’m currently looking job vacancy for customer service executive. I had almost 4 years experience in this field.

Handle incoming calls (Singapore clients) and outbound calls.

• Handles escalations to finance department regarding refund inquiry via email.
• Handle live chats.
• Help newbies to improve their product knowledge and communication skills.
• After 3 months, promoted to the person in charge for the Merchant department which needed to handle inquiries from Merchants.
• Handle technical calls for the merchants having terminal issues.
• Attending to the manager calls and manager escalations if customer needed high authority assistance.
• Check agent’s status if Team leaders are away from office.
• Need to make slight adjustment in agent’s schedule to manage SLA during high volume of calls. Serve the customer face to face.
• Assist with troubleshooting if the customer has any device issue.
• Increase the number of sales.
• Handle opening and closing of the store sales.
• Assist with sales recon.
• Credit the sales payment to the company account after shift ends.
• Guide customers to purchase online.
• Managed to received excellent google reviews from customer

o level in PASS result