Sumit Uppal
Manager Service Operations(Major Incident Manager)
Talent
SingaporeMember since August 9, 2023
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About
I am Sumit Uppal, currently serving as Manager Service Operations at SITA Information Networking Computing Pte. Ltd. Over the course of 17 years, I have amassed extensive experience and expertise through my roles in diverse IT companies.
Personally, I consider honesty, loyalty in all aspects of life, optimism, diligence, reliability, and a commitment to continuous improvement as my fundamental strengths. These qualities have consistently instilled in me the confidence to progress and succeed in life.
Experience
- Incident & Problem Management, including Major Incident Manager and Shift Manager roles
- An avid proponent of embracing new initiatives and projects aimed at work enhancements, such as Operational Risk Management, Problem Management, and the creation of SOPs, among others.
- Proficient in providing operational support for airlines and airports.
- Cultivated a customer-centric approach and a helpful attitude.
Education
- Effective Problem-Solving and Decision-Making (Coursera)
- ITIL v3 & v4 Foundation certified.
- Certificate in Root Cause Analysis
