Sumit Uppal

I am Sumit Uppal, currently serving as Manager Service Operations at SITA Information Networking Computing Pte. Ltd. Over the course of 17 years, I have amassed extensive experience and expertise through my roles in diverse IT companies.

Personally, I consider honesty, loyalty in all aspects of life, optimism, diligence, reliability, and a commitment to continuous improvement as my fundamental strengths. These qualities have consistently instilled in me the confidence to progress and succeed in life.

• Incident & Problem Management, including Major Incident Manager and Shift Manager roles
• An avid proponent of embracing new initiatives and projects aimed at work enhancements, such as Operational Risk Management, Problem Management, and the creation of SOPs, among others.
• Proficient in providing operational support for airlines and airports.
• Cultivated a customer-centric approach and a helpful attitude.

• Effective Problem-Solving and Decision-Making (Coursera)
• ITIL v3 & v4 Foundation certified.
• Certificate in Root Cause Analysis