Sundarra Murthi

Dedicated F&B professional with over 8 years of experience in bartending, mixology, and service leadership across luxury hotels and international hospitality environments. Skilled in delivering exceptional guest experiences, training service staff, and enhancing operational efficiency. Adept at craft cocktails, beverage pairing, and customer engagement, with proven ability to build strong guest loyalty and contribute to higher service standards and revenue growth.

F&B Captain at One Farrer Hotel, Singapore (2023-01 – Present)

• Lead daily restaurant and bar operations, ensuring high standards of service quality and guest satisfaction in alignment with hotel brand standards.
• Supervise, train, and motivate service staff to maintain operational efficiency and seamless guest experiences.
• Handle VIP guests, providing personalized service and beverage recommendations to enhance guest loyalty.
• Coordinate with kitchen and banquet teams to ensure timely service delivery for events and functions.
• Monitor inventory levels and assist in procurement to maintain cost efficiency and minimize shortages.
• Implemented workflow improvements in table assignment and service delivery, reducing guest wait times by 15%.

Delivery Associate at Shopee Express, Bayan Lepas, Penang (2021-01 – 2023-12)

• Coordinated timely and accurate delivery of goods, maintaining high customer satisfaction.
• Ensured parcels were handled with care and delivered according to strict timelines and safety standards.
• Resolved delivery issues by communicating with customers and logistics teams, maintaining brand reliability.
• Managed route efficiency to improve time and fuel savings during high-volume delivery periods.
• Provided courteous service to all customers, strengthening Shopee Express' service image.
• Implemented route planning improvements that reduced delivery delays and improved productivity.

Service Leader at Shangri-La Rasa Sayang Resort & Spa, Penang (2017-01 – 2021-12)

• Oversaw bar and lounge operations, ensuring guest satisfaction through proactive service and personalized recommendations.
• Directed a team of bartenders and servers, fostering collaboration and consistency in luxury hospitality standards.
• Trained junior staff on cocktail preparation, service etiquette, and upselling techniques to boost beverage sales.
• Coordinated with F&B managers on event setups and banquet services, ensuring flawless execution.
• Managed guest concerns effectively, achieving a high rate of positive guest feedback and repeat patronage.
• Introduced new drink presentation techniques that elevated the bar's image and guest experience.

Bartender (F&B – Food & Beverage) at Shangri-La Rasa Sayang Resort & Spa, Penang (2015-01 – 2017-12)

• Prepared and served a wide range of classic and contemporary cocktails, consistently meeting luxury resort standards.
• Provided professional beverage recommendations to enhance dining experiences and promote upselling.
• Maintained strict hygiene, safety, and presentation standards in bar operations.
• Engaged with international guests, creating a welcoming environment and enhancing the resort's brand reputation.
• Assisted in managing bar stock and supply orders, ensuring smooth daily operations and cost efficiency.
• Suggested menu adjustments and seasonal cocktail specials that improved guest satisfaction and sales.

Diploma in Risk Management – Putra Intellect International College (2011-01 – 2013-12)

SPM (Sijil Peperiksaan Malaysia) – Sekolah Menengah Kebangsaan La Salle Sentul (2006-01 – 2010-12)