Swagata Dey
Tourism & Hospitality Professional
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About
Motivated and customer-oriented Tourism & Hospitality professional seeking a position in Travel, Tourism, Hospitality, MICE Operations, Front Office, or F&B Services. Looking to utilize academic knowledge, tourism sales experience, and guest-relations expertise to contribute to organizational growth and deliver exceptional customer experiences.
Experience
Management Trainee – Leisure Travel (Outbound) - Thomas Cook India Limited - Kolkata
(2024-03 - 2024-09)
- Designed and managed customized domestic and international tour packages for FIT and GIT clients.
- Handled customer inquiries, quotations, and follow-ups to maximize sales conversions.
- Coordinated with hotels, transport providers, and destination management companies (DMCs).
- Assisted in MICE group operations and tour planning activities.
- Maintained CRM records and supported achievement of monthly sales targets.
Receptionist and Front Office Executive Trainee - Haka (a unit of Speciality Restaurant Ltd.) - Kolkata
(2024-11 - 2025-04)
- Managed guest reception, reservations, and seating arrangements professionally.
- Handled billing, customer feedback, and complaint resolution.
- Coordinated with the F&B service team to ensure smooth guest experiences.
- Maintained reservation records and assisted in promotional activities.
Education
Master of Travel & Tourism Management (MTTM) - Travel & Tourism Management - Subhas Bose Institute of Hotel Management, Kolkata, India (2025)
B.Sc.
- Hotel & Hospitality Administration - Subhas Bose Institute of Hotel Management, Kolkata, India (2022 - 2025)
Higher Secondary Certificate (HSC) - Begum Badrunnessa Govt. Girl's College, Dhaka, Bangladesh (2019)
Secondary School Certificate (SSC) - Santosh Jahnnabi High School, Santosh, Tangail, Bangladesh (2017)
