Swagata Dey

Motivated and customer-oriented Tourism & Hospitality professional seeking a position in Travel, Tourism, Hospitality, MICE Operations, Front Office, or F&B Services. Looking to utilize academic knowledge, tourism sales experience, and guest-relations expertise to contribute to organizational growth and deliver exceptional customer experiences.

Management Trainee – Leisure Travel (Outbound) - Thomas Cook India Limited - Kolkata

(2024-03 - 2024-09)

• Designed and managed customized domestic and international tour packages for FIT and GIT clients.
• Handled customer inquiries, quotations, and follow-ups to maximize sales conversions.
• Coordinated with hotels, transport providers, and destination management companies (DMCs).
• Assisted in MICE group operations and tour planning activities.
• Maintained CRM records and supported achievement of monthly sales targets.

Receptionist and Front Office Executive Trainee - Haka (a unit of Speciality Restaurant Ltd.) - Kolkata

(2024-11 - 2025-04)

• Managed guest reception, reservations, and seating arrangements professionally.
• Handled billing, customer feedback, and complaint resolution.
• Coordinated with the F&B service team to ensure smooth guest experiences.
• Maintained reservation records and assisted in promotional activities.

Master of Travel & Tourism Management (MTTM) - Travel & Tourism Management - Subhas Bose Institute of Hotel Management, Kolkata, India (2025)

B.Sc.

• Hotel & Hospitality Administration - Subhas Bose Institute of Hotel Management, Kolkata, India (2022 - 2025)

Higher Secondary Certificate (HSC) - Begum Badrunnessa Govt. Girl's College, Dhaka, Bangladesh (2019)

Secondary School Certificate (SSC) - Santosh Jahnnabi High School, Santosh, Tangail, Bangladesh (2017)