Taqqy M

I am a versatile and detail-oriented professional with experience in scientific, hospitality, and customer service environments. With a strong background in documentation, reporting, stakeholder communication, and operational support, I have developed the ability to manage multiple responsibilities efficiently while maintaining high standards of accuracy and professionalism. I am eager to continue developing my administrative, operational, and project coordination capabilities in a dynamic professional environment.

Guest Experience & Reservations Coordinator - The Singapore EDITION - Singapore

(2026-02)

• Delivered high-quality guest support by providing information on hotel amenities, services, and local attractions, while resolving guest requests efficiently through coordination with cross‑functional teams.
• Handled guest communications professionally, including phone etiquette, message management, VIP coordination, and special needs requests, ensuring high guest satisfaction.
• Maintained company standards by adhering to policies, ensuring confidentiality, workplace safety, and a professional appearance at all times.
• Built strong working relationships, supported team objectives, and consistently met quality assurance and service excellence standards.

Guest Service Agent / Night Auditor - Mantra Trilogy Cairns - Australia

(2025-09 - 2025-12)

• Provide friendly, professional, and knowledgeable service to all guests.
• Handle check-ins, check-outs, reservations, and guest enquiries efficiently.
• Manage guest accounts, payments, and cashiering accurately.
• Respond to calls, messages, and guest requests promptly and courteously.
• Maintain accurate guest records and update the Property Management System (PMS).
• Communicate effectively with Housekeeping and other departments to ensure smooth operations.
• Keep the front desk area clean, organized, and welcoming at all times.
• Promote the hotel's loyalty program and local attractions to enhance the guest experience.
• Managed night audit processes and ensured nightly reports are accurate and up to date

Night Guest Service Agent - Novotel Sydney Darling Square - Australia

(2025-03 - 2025-09)

• Delivered exceptional guest service by handling check-ins, check-outs, enquiries, and complaints in a professional and timely manner.
• Provided accurate information on hotel facilities and local attractions, enhancing the guest experience.
• Managed guest accounts, including payments, receipts, and reconciliations, ensuring accuracy in PMS records.
• Promoted Accor ALL loyalty program by briefing guests on benefits and assisting with sign-ups.
• Coordinated with Housekeeping and other departments to fulfil special requests and maintain smooth operations.
• Ensured a seamless handover between shifts through clear communication and detailed reporting.
• Maintained a professional and welcoming front desk environment in line with brand standards.

Scientist I - Thermo Fisher Scientific - Singapore

(2021-11 - 2024-12)

• Independently managed tasks such as planning, executing, and documenting experiments, ensuring meticulous record-keeping and adherence to quality standards.
• Drafted detailed project reports and contributed to process improvements by recommending and implementing changes to internal procedures.
• Mentored and trained interns and new hires, fostering a collaborative and productive team environment.
• Exercised independent judgment to resolve challenges within defined procedures, showcasing strong problem-solving skills.
• Maintained strict compliance with internal policies, procedures, and external quality standards to uphold operational integrity.

Assistant Chemist - Eurofins Mechem - Singapore

(2020-02 - 2021-11)

• Performed routine lab testing and analysis while ensuring strict adherence to established standards, protocols, and guidelines (e.g., SAC-SINGLAS, ASTM, SOPs).
• Managed data entry tasks, including sample registration, tracking, and reporting results, ensuring accuracy and efficiency in record maintenance.
• Assisted senior staff and lab managers with task coordination, testing procedures, and equipment calibration.

Medical Records Officer - Alexandra Health - Singapore

(2015-03 - 2015-07)

• Acted as the first point of contact for patient inquiries, delivering professional and courteous assistance via phone and email to enhance the customer experience.
• Coordinated with multiple departments to resolve patient requests, ensuring seamless communication and efficient service delivery.
• Maintained and updated medical records, performing accurate data entry and ensuring compliance with confidentiality and data protection standards.
• Contributed to team success by organizing tasks, collaborating with colleagues, and maintaining a well-structured and cohesive workflow.

Specialist Diploma - Accounting & Finance - Temasek Polytechnic (2026)

Bachelor's Degree - Chemistry & Biological Chemistry - Nanyang Technological University (2015 - 2019)