Taufiq Azahar

Marketing Major with passion for sneakers.

Experienced personnel with a demonstrated history of working in various industries.

Senior Authenticator Novelship - Oct 2021 to Present

• Played a key role in setting up and training a regional processing office, ensuring seamless start-to-finish handling of products.
• Leveraged extensive sneaker and apparel knowledge to authenticate products through meticulous physical and online checks.
• Collaborated in the creation and implementation of Authentication Guide and Quality Check Guide.
• Provided proactive support to customer service, resolving disputes and educating stakeholders on sneaker authenticity.
• Conducted comprehensive training sessions for new authenticators to ensure adherence to SOPs and guidelines.

• Assisted the Authentication Team in verifying sneakers, arranging inbound inventory, and maintaining detailed records.
• Consistently updated Group database with accurate release information, product SKUs, and production dates.
• Demonstrated commitment to ongoing learning by researching new sneaker models and brands.

• Utilized in-depth knowledge of retail sales, merchandising, and branding to provide exceptional customer experiences.
• Organized inventory, liaised with consignment brands, and contributed to strategic sales floor displays.
• Offered personalized assistance to customers, including trying on shoes and providing honest feedback.

• Ensured timely and accurate content uploads to web-content management systems for prominent news sites.
• Conducted thorough vetting and editing of articles, along with photo editing using Adobe Photoshop.
• Leveraged HTML knowledge to troubleshoot hidden issues and optimize content presentation.
• Managed quality control processes to guarantee smooth application functionality across platforms.

• Mastered the art of coffee-making and delivered the 'Starbucks Experience' to customers.
• Handled cash transactions, maintained cleanliness, and addressed customer inquiries.
• Consistently upheld quality and operational standards while ensuring customer satisfaction.

• Responded to emergency calls, providing effective pre-hospital care to stabilize patients' conditions.
• Administered life-saving medical interventions, including AED, CPR, ventilation, and wound care.
• Managed equipment maintenance and contributed to audit preparations for SCDF HQ.

• Supported the Division Paramedic Specialist in administrative and operational aspects of Emergency Ambulance Services.
• Participated in major events, audits, and division-led exercises, ensuring readiness for critical situations.
• Assisted in scheduling tasks and maintaining accurate records using the NSF Attendance and Records Management System.

Bachelor of Business, Marketing (RMIT)