Tayba Hayat

Welcomes members and visitors; handles calls and customer inquiries Responds to feedback emails and maintains strong client relationships Manages bookings, cancellations, and appointment scheduling

Administrative Officer - FS8 (Pilates)

(2026-02)

• Welcomes members and visitors; handles calls and customer inquiries
• Responds to feedback emails and maintains strong client relationships
• Manages bookings, cancellations, and appointment scheduling
• Performs data entry and maintains accurate filing systems
• Supports daily administrative and operational activities
• Recommends services tailored to customer needs
• Identifies and develops new sales opportunities
• Reconciles daily sales and prepares closing reports
• Ensures cleanliness and organization of all studio areas

Administrative Officer / HR - Real Yoga Premium

(2023-05 - 2025-06)

• Managed and responded to customer feedback emails professionally
• Prepared and coordinated weekly class schedules
• Supported daily administrative and operational functions
• Handled front desk duties, including greeting members and managing inquiries
• Coordinated bookings, cancellations, and appointment confirmations
• Reconciled daily sales and generated closing reports
• Maintained accurate records, data entry, and filing systems
• Ensured cleanliness and organization of all facilities
• Built and maintained strong customer relationships to support service and sales goals
• Recommended suitable services based on customer needs
• Identified and pursued new business opportunities

Customer Service Officer – Supervisor - Real Yoga Pte Ltd

(2016-12 - 2019-08)

• Provided administrative support for daily operations
• Managed front desk functions and ensured smooth customer flow
• Welcomed members and handled calls and inquiries efficiently
• Coordinated bookings, cancellations, and reconfirmations
• Reconciled daily sales and prepared end-of-day reports
• Performed data entry and maintained organized filing systems
• Managed guest check-in and check-out processes
• Maintained cleanliness and organization of studio facilities
• Developed strong customer relationships to enhance service experience
• Recommended services based on customer needs
• Identified opportunities to support sales and business growth

Bachelor of Commerce - B.Com - Punjab College of Commerce, Punjab University, Lahore, Pakistan (2009 - 2011)

Intermediate - Faculty of Science - Divisional Public School, Lahore, Pakistan (2006 - 2008)

Matric - Faculty of Science - Saudi Arabian International School, Al Khobar, Saudi Arabia (2004 - 2006)