Teck Yu Soh

Deeply passionate about arts, design, technology (IT) and interactivity, believing that good integration among them, with a purpose can help to improve our daily lives.

Hands-on experience with current computer/web technologies such as eCommerce system, Web Applications, Mobile Apps, Search Engine Optimization and social media sites.

An effective worker on project from end-to-end, with very good conceptual ability and detailing skills.

Backoffice Client Advisor for Kering Group (June 2021 – Jan 2023)

Review and manage online fraud alert queues independently to identify potential fraud and abuse. Engage with clients and third parties accordingly

Direct assist clients in Oceania and APAC regions through various delivery channels (via phone, email, chat and web requests) to meet or exceed client objectives of utilization, brand recognition, and clients loyalty.

Manage Credit cards or Paypal chargebacks disputes in a timely manner eMerchandising Specialist at Nespresso Singapore Pte Ltd (Aug 2020 – Feb 2021, Contract)

Managed the day-to-day content related activities of the digital channels, ensuring best user experience to convert visitors into satisfied customers on the eCommerce boutiques platforms

Liaise with respective stakeholders to follow-up on test and/or production incidents and conduct Market Acceptance Tests (both front-end and back-end across all digital platforms)

Improved on the User Interface for some of the product pages, to focus more on the content

Technical Advisor at Louis Vuitton Singapore Pte Ltd (Mar 2019 – Feb 2020)

Advised direct clients and client advisors from South Asia in their mission of helping LV clients who are using the smartwatches (powered by Google Wear OS), providing them reliable solutions

Represented LV South Asia to be involved in discussions with different partners of the project to get answers or actions done if required

Drive, support and participate in User Acceptance Testing (UAT) for the launch of Louis Vuitton Online Store - SG, MY and NZ markets

Performed and support daily tactical execution to fulfill clients online order requests (using Oracle ATG Web Commerce Platform and Ayden Payment Platform)

Webmaster at Bugis Street Development Pte Ltd (Jun 2014 – Sep 2018)

Managed Bugis Street Online marketplace:

Revamped existing Bugis Street Online marketplace (Magento) Web Interface and User Experience

Managed and ensure that there is a constant supply of high-quality, up-to-date content across all digital platforms - Website, Social Media and Electronic Direct Mailers

Conducted User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements, etc. (i.e improve performance to support large volume of online visitors)

Managed Pet Widget Online Store and App:

Set up company site (WordPress) and online store (Shopify), integrated with various Web Traffic Analytic Tools, and SEO features

Conducted User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements, etc. for Pet Widget App (Android / iOS)

Managed and ensure that there is a constant supply of high-quality, up-to-date content across all digital platforms - Website, App, Social Media and Electronic Direct Mailers

Managed and communicate with external designers / developers to design and plan for the app features and user experience

Supply Demand Specialist at Apple South Asia Pte Ltd (Jan 2011 – Feb 2014)

Drive, support and participate in User-Acceptance Test (UAT) and projects with Apple Worldwide team to provide inputs on process improvements to scale up the team efficiency. (i.e Asia Pacific Online Store)

Designed, automate and enhance business reporting based on AppleScript (Mac OS X)

Performed intensive SAP tactical execution & to resolve system issue with Engineers in

India

Managed and communicate with China / Japan / Australia OEMs to ensure 100% fulfillment of customer orders within the Asia Pacific region

Founder / Freelance Web and Print Designer at DreamPlus Studio (May 2005 – 2010)

Worked directly with multiple clients on a daily basis and managed several projects at once,

working under tight deadlines

Partnered with several other companies to provide a more complete web solutions for the clients, such as web hosting and online payment gateway services

Created a variety of websites from conception, using hand-coded XHTML/CSS, keeping with current web standards and troubleshooting to ensure browser compatibility

Some works published in the Press, such as .net magazine (UK) and APD Asia Pacific Design No.4 (China)

Some of the previous clients include: ShieldShade (SEA) Pte Ltd, Nenutec Asia Pacific Pte Ltd, Swisotec Actuators Pte Ltd, ZIIIRO and etc.

Personal portfolio site at www[dot]tysoh[dot]com, to view some of my web and print design works between 2004 ~ 2018

Nanyang Technological University of Singapore, Bachelor in Computer Engineering (2007 – 2011)

• For Final Year Project, created a real-time Q&A web application based on Google Web Toolkit (GWT) Framework and HTML5 technology, which allow users to communicate via texts, as well as drawing on the canvas.