Customer Service & Operation Management
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In customer service for 26 years by now.
Passionate about my work of interest.
Main skills will be service recovery. Changing complaints to compliments.
P-Serv
July 2023 till Now.
April 2023 till July 2023.
September 2019 until April 2023.
Customer Service Agent - Experience Concierge
February 2019 - September 2019.
April 2017 until February 2019
Assistant Manager Operations, Customer Relations & Administration
(Head Of Company)
July 2014 until March 2017
Customer Relations and Administration Executive
October 2013 until July 2014
Client Support and Administration Executive
September 2012 until October 2013
March 2012 until September 2012
April 2011 until March 2012
December 2007 until April 2011
May 2007 until December 2007
April 2006 until December 2006
Administrator, Collections Department - Unsecured
July 2005 until April 2006
(Acting Supervisor, Last position at Platinum Counter)
October 2000 until July 2005
Terminal One Shopping Centre Management Sdn Bhd
September 1999 until September 2000
General Knowledge of Airlines Industry
1999
Airline Ticketing & Cabin Services
1999
1998
Sekolah Menengah Kebangsaan Taman Paroi Jaya
1997
Sekolah Menengah Kebangsaan Seri Ampangan
1995
Ujian Penilaian Sekolah Rendah (UPSR)
Sekolah Rendah Kebangsaan Taman Paroi Jaya
1992
