Toh Mandy

Manage appointment scheduling, handle client payments, and attend to phone enquiries and bookings Perform hands-on aesthetic treatments including cleansing, facials, and aesthetics procedures (laser, microneedling) Work in a fast-paced environment

Nurse - KCS MEDICAL GROUP

(2024-08 - 2025-08)

• Manage appointment scheduling, handle client payments, and attend to phone enquiries and bookings
• Perform hands-on aesthetic treatments including cleansing, facials, and aesthetics procedures (laser, microneedling)
• Work in a fast-paced environment
• Provide clear and accurate explanations of treatment procedures according to doctor's instructions
• Recommend suitable treatment packages and skincare solutions to clients to meet their needs
• Screen clients for medications and check for contraindications prior to treatments
• Build strong rapport with clients and provide excellent customer service
• Ensure clients feel safe, comfortable, and welcomed throughout their visit
• Assist in conducting monthly body analysisand using devices such as Mcube and HI-EMS
• Promote and educate clients on the clinic's in-house skincare product range
• Manage stock inventory, perform stock-taking, and replenish clinic supplies
• Maintain cleanliness and hygiene standards of the clinic and treatment equipment (including Mbold)
• Provide general clinic support including administrative tasks and coordinating staff meals

Operation Executive 2IC - The Testing Pro

(2021-11 - 2023-08)

• Registering, performing a swab test on clients.
• Handling difficult clients or staffs if site supervisor is not around.
• Reporting to upper management on daily attendance on staff lateness or on medical leave
• Assist with swab day to day operation.
• Ensure logistics at site are sufficient for Ops.

Swab Assistant - Health Promotion Board

(2021-06 - 2021-11)

• Assist with swab operations and data entry
• Assist with preparation of collection of specimen and labelling
• Testing of samples (ART)
• Work in a fast-paced environment
• Answering client enquires

Digital Ambassador - Infocomm Media Development Authority, SG Digital Office

(2021-01 - 2021-06)

• Ensure senior citizens are equipped with digital tools, solutions, connectivity and relevant skills to use technology actively and confidently
• Manage programmes, projects and events to engage and equip senior citizens with connectivity for infocomm usage
• Engage stallholders in hawkers, wet markets and coffee shops to sign up for e-payment at their stalls
• Perform accurate and prompt follow through of administration work linked to each engagement
• Follow up actions, where applicable for various engagements(s)

Administration Executive - Yew San Construction Pte Ltd & Fusheng Engineering Pte Ltd

(2020-01 - 2020-07)

• Perform administrative duties (Data Entry, Sorting of documents, Filing, Printing etc)
• Answering incoming calls; taking messages and re-directing calls as required
• Effectively respond to email enquiries
• Replenishing office supplies
• Arranging both internal and external events
• Post and issue sales invoices to customers
• Keeping track of lorries daily movements

CIBTAC Diploma in Beauty Therapy - Aesthetics International Academy (2019-04 - 2019-07)

Nitec in Beauty and Wellness - Institute of Technical Education (2016-01 - 2017-12)

GCE 'N' Levels - St Anthony's Secondary School (2011-10 - 2015-12)