Tom Kowalewski

Project Manager and Business Analyst with 15+ years of experience delivering technology implementations, SaaS deployments, LMS projects, and digital transformation initiatives across higher education, MarTech, events, and research environments. Proven track record leading end-to-end delivery of USD 50k–100k+ client implementations and USD 100k+ LMS programmes up to 12 months. Skilled in requirements gathering, solution design, stakeholder management, risk resolution, testing, deployment, training, and adoption.

Adept at coordinating business, technical, vendor, and senior stakeholders to deliver on scope, schedule, budget, and quality.

Project Manager / Business Analyst at Singapore Management University (2026-06 – Present)

• Lead end-to-end digital transformation and technology projects from discovery through go-live and post-implementation support.
• Translate stakeholder requirements into solution specifications, workflows, and delivery plans aligned to scope, schedule, budget, and quality targets.
• Coordinate cross-functional teams (academic, administrative, technical, vendors) to deliver project outcomes and improve teaching, learning, and operational effectiveness.
• Drive change management through adoption strategies, training, communications, and transition planning.

Project Manager at Instructure (2021-07 – 2025-06)

• Led end-to-end Canvas LMS implementations for major APAC higher education institutions, including NUS, ANU, Griffith, and University of Adelaide.
• Managed projects typically exceeding USD 100,000 with ~12-month durations, delivering on scope, schedule, budget, and quality.
• Facilitated stakeholder workshops, decision-making, testing, and go-live activities; supported adoption through training and enablement.
• Mentored project team members to improve collaboration, delivery quality, and stakeholder outcomes.

Implementation Consultant at Emarsys (2019-04 – 2021-01)

• Led end-to-end implementation and integration of Emarsys marketing automation software for client environments.
• Served as primary client contact, managing communication across clients, internal teams, and implementation partners.
• Coordinated cross-functional teams of 3–20 people across design, configuration, integration, testing, and handover.
• Managed client implementations (2–4 months, USD 50k–100k annually), onboarding and training clients to maximise business value.

Customer Technical Support Representative at Clarivate Analytics (2017-02 – 2019-03)

• Delivered frontline technical support for Clarivate products, resolving client issues through structured investigation and troubleshooting.
• Supported clients across research and higher education, ensuring timely issue resolution and effective communication.
• Selected project: Excellence in Research for Australia – implemented and supported a research assessment tool for the Australia Research Council's evaluation of research excellence.

Senior Technical Support Analyst at Cvent (formerly Passkey) (2014-06 – 2017-01)

• Implemented and supported cloud-based applications for clients in the APAC travel, meetings, and events industry.
• Supervised APAC support teams based in Singapore and Shanghai; served as technical lead for large-scale regional projects.
• Selected project: ACRA Directors Compliance Programme – supported ~1,000 attendees/month over 12 months, developing registration workflow capturing participant details, payments, check-in, attendance confirmation, and completion certificates.

Senior Technical Support Analyst at The Active Network Asia (2012-09 – 2014-06)

• Implemented SaaS activity and participant-management solutions for event-management clients across Singapore, Hong Kong, China, Taiwan, and Japan.
• Executed professional services projects for large-scale sporting events, including Standard Chartered Marathon Hong Kong.
• Selected project: Active Works Endurance product launch – supported APAC launch of new online registration platform, provided localisation feedback, and migrated existing client base from legacy software.

Technical Support Analyst at The Active Network (2010-06 – 2012-08)

• Delivered phone and email technical support, new-client implementations, product demonstrations, and user training.
• Trained team members and supported adherence to company processes.
• Worked closely with sales teams to ensure software was positioned and demonstrated effectively.
• Travelled throughout Europe to introduce technology to new clients and train existing users.

Bachelor of Engineering in Electronic and Communication Engineering – University of Bath A Levels; GCSEs in Mathematics, Physics, and Economics – Dulwich College