Tongen Sim

Friendly and motivated individual with experience across beauty, luxury retail, customer service and F&B. Confident in communicating with customers, providing personalised recommendations and working in fast-paced environments. Also experienced in running a small nail business, including client management, bookings and social media. Eager to learn, adaptable and comfortable working both independently and as part of a team.

Part-Time Sales Associate at Sephora, Marina Bay Sands (2026 – Present)

• Assisted customers with beauty and product recommendations based on their needs and preferences.
• Provided friendly and attentive customer service in a fast-paced retail environment.
• Supported daily store operations, product organisation and merchandising.
• Developed stronger communication, sales and customer engagement skills.

Nail Technician / Small Business Owner at feen4nailzz (2024 – 2025)

• Managed an independent nail service business and handled clients from consultation to aftercare.
• Provided customised nail services based on individual client preferences.
• Managed appointments, customer enquiries, payments and scheduling.
• Created social media content to promote services and attract new customers.
• Built relationships with returning clients through personalised service.

Beauty Advisor at Takashimaya (2023)

• Assisted customers with beauty products and product recommendations.
• Provided personalised service according to customer preferences.
• Supported product presentation and general counter operations.
• Developed knowledge of customer service and beauty retail.

Diploma – SIM University Singapore (2024 – 2025)