Valencia Poh

Oversaw cross‑departmental coordination to arrange safety orientation programmes for new hires and maintained accurate attendance records. Coordinate WSH&E Committee meetings and manage booking of meeting rooms.

Prepared Toolbox

Briefing content and coordinated organization‑wide dissemination to reinforce safety awareness and compliance with workplace safety standards.

Admin Assistant - St Engineering Advanced Material Engineering Pte. Ltd.

(2025-05 - 2026-04)

• Oversaw cross‑departmental coordination to arrange safety orientation programmes for new hires and maintained accurate attendance records.
• Coordinate WSH&E Committee meetings and manage booking of meeting rooms.
• Prepared Toolbox Briefing content and coordinated organization‑wide dissemination to reinforce safety awareness and compliance with workplace safety standards.
• Took minutes during WSHE Committee meetings and prepared presentation slides to support effective communication and meeting discussions.
• Administered the end‑to‑end process for forklift driver appointment cards, including accurate printing, issuance, and recordkeeping to meet compliance standards.
• Managed end‑to‑end ordering of office supplies and coordinated with vendors and contractors to facilitate goods delivery and printer servicing, ensuring accuracy and continuity of office operations.
• Supported site inspections by recording audit notes and assisting with corrective action documentation.
• Provided operational support for health talks and related events, including venue setup, attendance tracking, door gift distribution, and coordination assistance.

Temp Analyst - Oversea-Chinese Banking Corporation Limited

(2024-09 - 2025-02)

• Managed the timely processing of deposit and withdrawal claims in line with agreed service level agreements.
• Handled Oracle GL account postings, ensuring accuracy, completeness, and compliance with financial controls.
• Executed daily product settlement requests in accordance with established SLA timelines and operational procedures.
• Prepared and submitted funds reports within stipulated timelines, ensuring accuracy and compliance with reporting requirements.
• Performed daily exception monitoring to identify, investigate, and escalate discrepancies in a timely manner.

Senior Assistant Executive (Smart Campus Transformation) - Home Team Academy

(2023-12 - 2024-06)

• Created and uploaded e‑learning courses and quizzes using content creation tools within the Learning Management System (LMS).
• Performed quality checks on course content uploads to ensure completeness, accuracy, and compliance with course shell standards.
• Engaged internal and external stakeholders to collate feedback for evaluation and improvement purposes.
• Maintain accurate documentation, records, and standard operating procedures (SOPs) related to smart campus initiatives.
• Support vendor engagement, scheduling, and follow‑up to ensure smooth execution of works and services.

Temp Customer Service Representative - DBS Bank Limited

(2022-12 - 2023-10)

• Perform daily banking transactions such as deposits, withdrawals, fund transfers, and cheque processing
• Assist in customers' enquiries and ensure DBS' service delivery standards are met in achieving total customer satisfaction
• Provide information on banking products and services, including accounts, cards, loans, and digital banking
• Assist customers with account opening, account maintenance, and account closure processes
• Verify customer documentation in accordance with KYC and AML requirements
• Maintain accurate records and update customer information in banking systems
• Support branch sales initiatives and customer engagement activities
• Educate customers on digital banking platforms and self‑service options

Bank Officer - United Overseas Bank Pte Ltd

(2022-03 - 2022-12)

• Preparation of reports, recommending measures to improve processes & controls relating to Business Insurance
• Support the delivery of operational and transformation projects
• Track and review business activities, budgets & campaigns
• Active participation in reviewing the end-to-end Business Insurance sales process
• Preparation, tracking and validation of insurance data for monthly review according to business requirements

Product Control Trainee - Bank of Nova Scotia

(2021-09 - 2022-03)

• Ensure the daily reported P&L is reconciled to Bank's General Ledger
• Prepare the general ledger for reporting purposes
• Analyse expected P&L and troubleshoot root cause of P&L breaks
• Substantiate the P&L numbers and explain how the product control activities contribute to the Banks overall risk and control framework

Journal Publishing Administrator - World Scientific Publishing Co Pte Ltd

(2019-04 - 2020-03)

• Ensure the timely publication of all articles and issues in accordance with scheduling deadlines and KPI
• Manage timeliness of journal review process, compile all journal articles into an issue and supporting editorial staff in publication activities
• Consolidate edits, perform instant quality checks at all the stages conservatively

Food and Beverage Intern - Singapore Zoological Gardens

(2013-03 - 2013-08)

• Appointed as key attendant to a group of 50 tourists during a private dining event
• Manage the operations of a food and drinks kiosk earning an average of $200 a day
• Familiarized with the food counter operations in Ah Meng Restaurant
• Coached new staff for food preparation at food counter

Bachelor's Degree - Business Management - Royal Melbourne Institute of Technology (2016-01 - 2017-08)

Specialist diploma - Professional Accounting - Singapore Polytechnic (2020-04 - 2021-03)

Diploma - Hotel and Hospitality Management - Republic Polytechnic (2011-04 - 2014-05)