Veronica Yuen

• Work with subject matter experts to develop, update and customise training materials for clients.
• Collaborate with subject matter experts and clients to prepare proposals, training materials and contracts.
• Conduct market research to benchmark existing practices and products and propose business and pricing strategies.
• Provide logistics support by setting up for training, sourcing for vendors and venues, and developing electronic filing system and inventory list.
• Create and automate excel sheets to consolidate, visualise and track financial and training data.
• Liaise with vendors and trainers for pre-workshop preparation and during training.
• Facilitate virtual learning sessions on Zoom and Microsoft Teams.
• Work with upper management and marketing team to enhance website and update content.
• Pinpoint gaps in existing processes to set up and document new processes for productivity and cost improvements.
• Identify and connect with suitable business partners to set up meetings for exploring potential partnerships.
• Coordinate with local and overseas teams to upload and manage users on CSOD LMS.
• Key data in Salesforce for reporting and risk management by communicating with stakeholders and fact finding.
• Contact personnel from TPGateway for funding and accreditation inquiries.
• Scout for joint business relationship candidates and worked with HR to upload recruitment post.
• Volunteer as sports club committee member and organised team bonding activities.
• Complete CSOD LMS administrator trainings for core, troubleshooting and learn functions.

-1-2 years learning and development experience

-4 years part-time and volunteer teaching/tutoring experience

-1 year part-time research assistant experience

-1 year editorial/marketing experience

Advanced Certificate in Learning and Performance (ACLP) 2.0